Title: Patient Care Coordinator

FLSA Status: Non-Exempt

Full-Time

Pay Range: $18 - $23 per hour

Office is open 7:30am-7:30pm Mon – Fri, alternating Saturday. Actual hours may vary between morning and afternoon shift.

Description:

The Patient Care Coordinator is responsible for new patients’ smooth transition into the practice, existing patients’ ongoing dental care, communication with patients during treatment, and communication with specialty offices.

Duties:

Patient Services

• Greet patients and manage front desk operations to ensure a welcoming environment.
• Calculate patient copays, estimates for future treatment and collect from patient as necessary.
• Schedule and confirm patient appointments, ensuring efficient use of time slots.
• Maintain accurate patient records using Dental software.
• Assist with clerical tasks such as filing, data entry, and managing correspondence.
• Provide information to patients regarding procedures, services, and insurance coverage.
• Handle patient inquiries and resolve issues promptly to enhance patient satisfaction.
• Support the dental assistant and dentist as needed, including processing payments and verifying insurance information.
• Utilize medical coding knowledge to assist in billing processes where applicable.
• Maintain cleanliness and organization of the front desk area.
• Arrange referral appointments and manage communications with specialty offices when requested.
• Present treatment plans to patients when instructed by the Dentist or Dental Hygienist.
• Call patients after a difficult treatment visit.

Records and Finance

• Send a copy of the patient record for consultation with specialists when requested.
• Securely store and handle patient records in compliance with legal requirements, including HIPAA privacy and security regulations.
• Arrange payment plans with patients.

Qualifications:

• Proven experience in an administrative role within a dental office setting is preferred.
• Familiarity with electronic health record systems is highly desirable.
• Knowledge of dental terminology and coding practices is beneficial.
• Strong clerical skills including 10 key typing proficiency and attention to detail.
• Excellent communication skills with the ability to interact effectively with patients and staff.
• Ability to manage multiple tasks in a fast-paced environment while maintaining professionalism.
• Previous experience as a dental receptionist preferred.
• Spanish Speaking a plus.
• A commitment to providing exceptional patient care and support.