Benefits:

401(k)

401(k) matching

Bonus based on performance

Patient Care Coordinator – Ophthalmology and Elective Vision Services

Luxor Eye Institute | Bakersfield, California | Full-Time

Guide Patients Through Life-Changing Eye Care

Luxor Eye Institute is hiring a confident, compassionate, and results-driven Patient Care Coordinator to help patients move from consultation to treatment.

This role combines patient education, scheduling, follow-up, relationship management, and elective service coordination. You will work with patients considering cataract surgery, LASIK, ICL, dry eye treatments, specialty lenses, laser procedures, and other advanced eye-care services.

This is not a traditional front desk position. It is a patient-facing coordination and conversion role requiring strong communication, organization, follow-through, and professional judgment.

What You Will Do

Guide patients through the consultation and treatment process

Educate patients about recommended procedures and service options

Schedule consultations, treatments, and surgical appointments

Follow up with patients who have not yet scheduled

Coordinate referrals from optometrists and other providers

Maintain communication with referring offices

Track leads, consultations, conversions, and pending decisions

Discuss financing and payment options when appropriate

Document every patient interaction accurately

Coordinate with physicians, technicians, front desk staff, and leadership

Prevent patients from being lost because of poor follow-up

Support premium cataract, LASIK, ICL, and dry eye service growth

What Success Looks Like

Within your first 90 days, you should be able to:

Manage an assigned patient pipeline independently

Follow up with every pending patient on schedule

Explain services clearly without providing medical advice

Identify patient concerns and escalate clinical questions appropriately

Maintain accurate notes and tracking

Meet established scheduling and conversion expectations

Communicate effectively with referring providers

Provide a polished, high-touch patient experience

The Right Candidate

You may be a strong fit if you are:

Confident speaking with patients

Comfortable discussing premium services and financial options

Organized and persistent

Empathetic without being passive

Motivated by measurable results

Able to manage multiple patient cases simultaneously

Skilled at overcoming hesitation professionally

Strong in telephone, text, email, and in-person communication

Comfortable being held accountable for follow-up and outcomes

Interested in healthcare, sales, or patient advocacy

Preferred Qualifications

Medical, dental, aesthetic, optical, or elective healthcare experience

Ophthalmology or optometry experience

Patient sales or treatment coordination experience

Experience with CRM systems or lead tracking

Experience with Nextech or similar practice-management software

Experience discussing financing or elective procedures

Bilingual English and Spanish is a significant advantage

Who Should Not Apply

This position will not be a good fit if you:

Are uncomfortable discussing treatment costs

Avoid follow-up because you do not want to appear persistent

Fail to document calls and patient interactions

Wait for patients to contact you instead of managing the relationship

Struggle with accountability or performance expectations

Dislike fast-paced environments

Are uncomfortable receiving coaching

Prefer a low-responsibility administrative role

Why Join Luxor Eye Institute

Work with advanced ophthalmology and vision-correction services

Help patients make meaningful healthcare decisions

Build valuable experience in elective healthcare

Receive structured training

Work in a professional specialty practice

Opportunity for performance-based incentives

Opportunity for advancement into senior coordination or leadership roles

Schedule

Full-time

Monday through Friday

Occasional Saturdays may be required

Reliable attendance and timely patient follow-up are mandatory

How to Apply

Submit your resume and a brief response addressing:

Your experience working with patients or customers

A time you helped someone make a difficult decision

How you stay organized when managing multiple follow-ups

Applications without a complete resume may not be reviewed.

Luxor Eye Institute is an equal opportunity employer.