Patient Care Coordinator

S

Sundance Dental Care of Rio Rancho

Patient Care Coordinator

Rio Rancho, NM
Full Time
Paid
  • Responsibilities

    Patient Care Coordinator

    Dental Office | Front Office + Patient Relations

    Pay & Schedule

    • Pay: $18-$20/hour
    • Schedule * Monday from 7:00am to 5:00pm * Tuesday from 7:00am to 7:00pm * Wednesday from 7:00am to 5:00pm * Thursday from 7:00am to 7:00pm * Friday from 7:00am to 3:00pm

    About the Role

    We’re seeking a friendly, detail-oriented Patient Care Coordinator (PCC) to join our dental team! You’ll be the first point of contact for our patients and a key player in delivering an exceptional care experience—from scheduling to financial coordination to follow-up.

    What You'll Do

    • Greet patients and ensure a welcoming front-office experience
    • Answer phones, confirm appointments, and manage daily schedules to meet productivity goals
    • Present treatment plans, review fees, discuss payment options, and collect co-pays
    • Verify insurance benefits, handle claims, and manage accounts receivable follow-up
    • Maintain accurate patient records and support all aspects of front-office operations
    • Coordinate referrals and follow through on patient care with specialists
    • Track case acceptance, follow up on unscheduled treatment, and manage appointment cancellations
    • Participate in daily huddles and communicate clearly with the clinical team
    • Ensure HIPAA and OSHA compliance at all times
    • Promote the practice by asking for reviews and referrals
    • Support cleanliness and organization in both front office and shared areas

    What We're Looking For

    • Outstanding communication and customer service skills
    • Knowledge of dental terminology and insurance processes (ADA codes a plus)
    • Strong multitasking and organizational abilities
    • Comfortable using scripts and addressing patient objections
    • Team player with a positive attitude and flexible mindset
    • Dental office experience strongly preferred

    Benefits

    • Competitive Salary
    • 401(k) Matching
    • Health, Dental, and Vision Insurance
    • Life Insurance
    • Paid Time Off (PTO)
    • Paid Holidays
    • Employee Perks & Discounts

    If you’re ready to make a meaningful impact in patients’ lives while supporting a high-performing dental team - we’d love to hear from you!

    Apply today and join a practice that values your skills, passion, and dedication!