Benefits:

Free uniforms

Health insurance

Training & development

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Patient Care Coordinator / Physical Therapy Tech – Job Description Schedule: M-F 8-4pm

Overview

The Patient Care Coordinator / Physical Therapy Tech supports both administrative and clinical operations in an outpatient physical therapy environment. This hybrid role ensures a smooth, positive patient experience while assisting clinicians with treatment preparation, patient flow, and basic clinical tasks. The ideal candidate is organized, friendly, and comfortable working in a fast‑paced, patient‑centered setting.

Key Responsibilities

Patient Care Coordination

Greet patients, check them in/out, and provide excellent customer service

Schedule and confirm appointments, evaluations, and follow‑up visits

Verify insurance benefits, obtain authorizations, and communicate coverage details

Collect copays, process payments, and maintain accurate financial records

Answer phone calls, respond to messages, and route communication appropriately

Maintain organized patient records and ensure compliance with privacy standards

Support daily clinic operations, including managing patient flow and resolving scheduling conflicts

Physical Therapy Tech Duties

Prepare treatment areas and ensure equipment is clean, safe, and organized

Assist Physical Therapists with non‑clinical tasks such as setting up modalities, gathering equipment, and supporting patient transitions

Guide patients through basic exercises as directed by licensed clinicians

Monitor patient safety during sessions and communicate observations to the PT

Maintain clinic cleanliness, including treatment rooms, gym areas, and equipment

Restock supplies and support overall clinic readiness

Qualifications

High school diploma or equivalent required; associate degree preferred

Prior experience in healthcare, physical therapy, or customer service strongly preferred

Knowledge of insurance verification and authorizations is a plus

Strong communication, customer service, and organizational skills

Ability to multitask and work efficiently in a busy outpatient environment

Comfortable using electronic medical records (EMR) and basic computer applications

Professional, reliable, and committed to delivering an excellent patient experience

Ability to follow clinician direction and support safe patient care

Interest in rehabilitation, wellness, or healthcare fields