Join Our Healing Team at Total Recovery PT! Patient Care Coordinator (PCC) Total Recovery Physical Therapy – Little Falls, NJ This is NOT a front-desk job. This is a leadership role in patient experience. At Total Recovery PT, we don’t do average care—and we don’t hire average people. We are a high-performance, patient-centered physical therapy practice looking for a Patient Care Coordinator who takes ownership, thrives on responsibility, and understands that details matter. If you are highly organized, dependable, and take pride in doing things the right way, keep reading. Who We Are Total Recovery PT is built on results, relationships, and standards. Our patients trust us with their health. Our clinicians rely on our systems. Our PCCs are the glue that holds it all together. This role is for someone who: • Shows up early, prepared, and locked in • Communicates clearly and professionally • Takes responsibility instead of making excuses • Cares deeply about patient experience and outcomes • Wants to grow, learn, and lead over time About the Role: We are hiring a Patient Care Coordinator for 40 hours per week , Monday–Friday. You will be the first and last impression of our practice. Your responsibilities include: • Creating a world-class patient experience from first call to discharge • Confidently communicating with patients in person, by phone, and by text • Scheduling appointments accurately and efficiently • Managing patient accounts, payments, and authorizations with precision • Keeping the clinic organized, professional, and running on time • Supporting the clinical team through strong systems and follow-through What We’re Looking For: We are not looking for someone who just wants a job. We are looking for someone who: • Is extremely detail-oriented and organized • Has a strong work ethic and personal accountability • Learns quickly and follows systems consistently • Can handle pressure, multitask, and stay calm • Brings positive energy without needing constant supervision Experience in healthcare, front desk, or customer service is a plus—but character, attitude, and work ethic matter more than experience. Why Work at Total Recovery PT? • Be part of a high-standard, growth-oriented team • Make a real impact on patients’ lives every single day • Learn valuable skills in healthcare operations and leadership • Opportunity for advancement for the right person • A culture that values excellence, consistency, and ownership Sound Like You? If you take pride in your work, care deeply about people, and want to be part of something bigger than just a job , we want to hear from you. Apply today and tell us why you’d be a great fit for Total Recovery PT. Job Type: Full-time Pay: $18 - $23 per hour Education: • High school or equivalent (Preferred) Experience: • Customer service: 1 year (Preferred) • Medical terminology: 1 year (Preferred) • Computer skills: 1 year (Required) Responsibilities: • Coordinate patient appointments, including scheduling, rescheduling, and cancellations. • Ensure accurate and timely documentation of patient information in electronic health records. • Communicate effectively with patients regarding their treatment plans and progress updates. • Collaborate with healthcare providers and insurance companies to verify coverage and obtain authorizations. • Assist in maintaining a clean and organized office environment to provide a welcoming patient experience. Qualifications: • Detail-oriented and highly organized , with the ability to handle multiple tasks and priorities in a fast-paced environment. • Exceptional customer service skills ; warm, personable, and approachable demeanor when interacting with patients. • Strong work ethic and a “yes” mentality, consistently going above and beyond the company standard to meet the needs of patients and the team. • Motivated, driven, and adaptable , with a genuine passion for helping people and supporting their wellness journey. • Quick learner and humble attitude , open to receiving feedback and continuously improving. • Reliable and punctual , ensuring consistency in patient care and clinic operations. • Positive and team-oriented , creating a fun, supportive, and encouraging environment for both patients and coworkers. Compensation: $18 - $23 hourly

• Coordinate patient appointments, including scheduling, rescheduling, and cancellations. • Ensure accurate and timely documentation of patient information in electronic health records. • Communicate effectively with patients regarding their treatment plans and progress updates. • Collaborate with healthcare providers and insurance companies to verify coverage and obtain authorizations. • Assist in maintaining a clean and organized office environment to provide a welcoming patient experience.