Benefits:
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Location: Hamden, Connecticut Practice Type: Modern Private Dental Practice
About Our Practice
We are not your average dental office. We are a growing, modern practice intentionally building a culture centered around exceptional patient care, advanced treatment planning, strong communication, personal development, and overall quality of life — both for our patients and our team.
We believe healthcare environments can be highly productive without operating from constant chaos, burnout, or outdated systems. Our goal is to create a workplace where innovation, organization, leadership, and genuine human connection work together to support sustainable growth and a healthier, more fulfilling work environment.
We are actively building smarter systems using technology, AI tools, automation, and operational strategy to create a more efficient, organized, and patient-centered experience. Rather than replacing people, we use technology to reduce unnecessary stress, improve communication, increase clarity, and create more space for meaningful work and stronger patient relationships.
We are looking for someone who is proactive, dependable, emotionally intelligent, organized, and motivated to help us create an exceptional patient and team experience.
Position Overview
As our Dental Patient Concierge, you will play a central role in shaping the patient experience from the very first interaction through long-term follow-up care. You will serve as both the welcoming face of the practice and a key operational partner helping maintain a calm, organized, and high-functioning environment.
This role combines hospitality, communication, patient advocacy, scheduling coordination, and administrative leadership. The ideal candidate is someone who thrives in a people-centered environment, enjoys creating order and efficiency, communicates with warmth and professionalism, and takes pride in helping others feel cared for and supported.
Key Responsibilities
Patient Experience & Hospitality
Welcome patients warmly and personally from the moment they arrive
Support patients throughout their visit with empathy, professionalism, and attention to detail
Build strong relationships with patients and help provide a consistent concierge experience through communication
Coordinate thoughtful follow-up communication including post-treatment check-ins, referral appreciation, and patient outreach
Scheduling & Administrative Coordination
Manage and optimize the daily schedule to support smooth clinical flow and minimize unnecessary stress or delays
Coordinate appointments, confirmations, and patient communication efficiently and accurately
Maintain organization across front office systems and workflows
Assist with insurance coordination, financing options, and treatment-related administrative support
Collaborate closely with doctors and team members to improve systems and patient communication
Treatment & Practice Support
Help patients understand recommended treatment and next steps with clarity and confidence
Serve as a liaison between patients and the clinical team to ensure a seamless experience
Support implementation of improved workflows, technology systems, and operational processes
Contribute ideas and solutions that improve organization, efficiency, and patient satisfaction
What We’re Looking For
Preferred Experience
2+ years of experience in hospitality, concierge service, healthcare administration, customer experience, dental offices, or other high-level service environments
Experience with dental softwares CareStack and Dentrix is a plus
Familiarity with treatment coordination, insurance communication, or scheduling is preferred but not required for the right candidate
Personal Qualities
Emotionally intelligent, calm, and professional under pressure
Highly organized with strong attention to detail
Excellent verbal and written communication skills
Self-motivated, dependable, and proactive
Comfortable learning new systems, technology, and workflows
Team-oriented with a growth mindset and positive attitude
Passionate about creating exceptional experiences for both patients and coworkers
Schedule
Monday - Thursday: 7:30am to 5:00pm
Some opportunities for additional hours Friday 9:00am to 12:00pm
What Makes This Opportunity Different
Supportive and growth-oriented team culture
Modern systems and forward-thinking leadership
Focus on organization, communication, and sustainability rather than burnout
Opportunity to help shape and improve workflows and patient experience
A workplace that values both high standards and quality of life
Meaningful opportunities for professional development and leadership growth
Benefits May Include
Competitive compensation based on experience
Performance-based incentives
Paid time off
Dental and Medical benefits
Continuing education and professional development opportunities
Supportive team environment focused on long-term growth
To Apply
We are looking for someone who wants more than “just a front desk job.” If you enjoy hospitality, communication, organization, leadership, and helping people feel genuinely cared for, we would love to meet you.