Benefits:

Vision insurance

401(k)

Employee discounts

Health insurance

Paid time off

About the Role:

Fern Creek Dental in Louisville, KY is looking for a friendly and organized Patient Coordinator to be the welcoming face of our practice! In this role, you'll play a vital part in creating a positive patient experience from the very first phone call to the final checkout. If you love helping people and thrive in a fast-paced healthcare environment, we'd love to meet you!

Responsibilities:

Greet and check in patients, ensuring a warm and professional front desk experience

Schedule, confirm, and manage patient appointments using dental practice management software

Verify dental insurance benefits and process claims accurately and efficiently

Collect co-pays, present treatment plans, and discuss patient financing options

Answer incoming calls, respond to patient inquiries, and manage voicemails promptly

Maintain accurate and up-to-date patient records in compliance with HIPAA regulations

Coordinate with clinical staff to ensure smooth patient flow throughout the day

Requirements:

1+ years of experience in a dental, medical, or healthcare front office setting preferred

Familiarity with dental practice management software (Dentrix, Eaglesoft, or similar)

Knowledge of dental insurance verification and billing processes is a plus

Excellent communication and interpersonal skills with a patient-first attitude

Strong organizational skills with the ability to multitask in a busy environment

Proficient in basic computer skills including scheduling and data entry

High school diploma or equivalent required

About Us:

Fern Creek Dental is a trusted dental care provider serving the Louisville, KY community with a commitment to compassionate, high-quality dentistry. Our patients love us for our friendly atmosphere, gentle care, and the way we make even the most anxious visitors feel right at home. Our team enjoys a supportive, collaborative work environment where every member is valued and appreciated.