Benefits:

401(k)

Bonus based on performance

Employee discounts

Health insurance

Paid time off

Patient Coordinator / Front Office Manager

The Maas Clinic & Appearance Care Center

The Maas Clinic is seeking a high-energy, professional Patient Coordinator / Front Office Manager to join our internationally recognized Facial Plastic Surgery and Medical Spa. This is a dual-focus role requiring strong sales ability, exceptional multitasking, and a polished, welcoming demeanor. You will serve as the primary point of contact for our patients and the operational lead for our front office.

Key Responsibilities

1. Patient Coordination & Sales

Educate patients on surgical and MedSpa procedures to drive booking and revenue goals.

Manage the patient journey from initial inquiry through post-operative follow-up.

Capture clinical photography for pre-op and post-op documentation.

2. Front Office Operations

Manage office "triage," tracking patient, doctor, and medical assistant flow in real-time.

Handle high-volume, multi-line phone systems and complex appointment scheduling.

Oversee opening/closing duties, chart preparation, and payment collection.

3. Administrative & Facility Management

Maintain inventory for skincare products, medical supplies, and office essentials.

Ensure all patient rooms and common areas are clean and professional.

Coordinate speaking engagements, research studies, and clinical teaching appointments for surgeons.

4. Marketing & Communication

Coordinate with the social media team for filming and content posting.

Maintain direct lines of communication with the Operations Manager and Spa Director regarding patient care.

Qualifications

Experience: Previous background in an aesthetic medical practice or MedSpa is required.

Sales: Proven ability to meet revenue targets and close consultations.

Skills: Strong computer, phone, and social media proficiency.

Attributes: High-level multitasking skills and a consistently positive, professional appearance.

Availability: Must be available for evening shifts and alternating weekends.

Benefits

Compensation: Competitive base pay plus a performance-based bonus structure.

Retirement: 401(k) and Pension-Profit Sharing.

Insurance: Full Medical, Dental, and Vision coverage.

Perks: Paid Time Off (PTO) and employee discounts on treatments/skincare.

How to Apply

Submit your resume and a cover letter outlining your experience in the aesthetic industry.

Job Type: Full-time, In-person

Location: San Francisco, CA