Benefits:

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Health insurance

Paid time off

PRIME Movement is a boutique physical therapy clinic specializing in TMJ, spine, and whole-body movement care. We operate under a team-based care model and deliver a premium, results-focused experience.

This is not a traditional front desk role.

This is a high-impact, patient-facing position responsible for helping people take action on their health while directly contributing to clinic growth.

This Role Is NOT for Everyone

Do not apply if:

You are uncomfortable discussing pricing

You prefer task-based work without accountability

You avoid difficult conversations

You are not motivated by performance or growth

This Role IS for Someone Who:

Communicates with confidence and builds trust quickly

Can guide people toward decisions—not just provide information

Takes ownership of outcomes, not just responsibilities

Thrives in a performance-driven, fast-paced environment

Wants to grow professionally and be part of a high-level team

What You’ll Be Responsible For

Converting inbound inquiries into scheduled evaluations

Verifying out-of-network (OON) benefits and communicating clearly

Helping patients commit to a structured Plan of Care

Managing scheduling, follow-ups, and front desk flow

Supporting providers by helping set up patients when needed

Following up with leads through CRM (including Facebook inquiries)

Supporting call volume and administrative needs for our Riverside location

Qualifications & Experience (Preferred)

1+ year experience in front desk, medical, dental, PT, or wellness setting

Proven ability to handle inbound calls and convert them into appointments

Comfortable discussing pricing and value with patients

Experience verifying insurance or out-of-network (OON) benefits is a plus

Familiarity with CRM, scheduling software, or EMR/EHR systems

Strong verbal and written communication skills

High attention to detail and consistent follow-through

Spanish-speaking is a plus

What Success Looks Like

Responding to new leads within minutes, not hours

Maintaining high booking and show rates

Creating a strong first impression that builds patient trust

Consistent follow-up and attention to detail

Contributing directly to clinic growth and performance

What Makes This Role Different

You are part of a team-based care model, not just front desk

You directly impact patient outcomes and business growth

You will be trained in communication, systems, and patient coordination

You will work in a premium, results-driven environment

Compensation

Competitive base pay (based on experience)

Performance-based bonuses tied to Plan of Care conversions

Growth opportunities within an expanding brand

· Paid Sick Leave & Vacation

· Paid Holidays

· Health Insurance

401K Retirement

To Apply

Submit your resume and include a short response to the following:

👉 Why do patients hesitate to commit to treatment, and how would you help them move forward?