Benefits:

Competitive salary

Employee discounts

Paid time off

Join One of Miami's Premier Plastic Surgery Practices Puyana Plastic Surgery is seeking an exceptional Patient Coordinator who is passionate about aesthetics, sales, and delivering an outstanding luxury patient experience. We are looking for someone who thrives in a fast-paced, high-performance environment and enjoys building relationships with patients while guiding them from their initial consultation through surgery and recovery. If you are highly organized, sales-driven, accountable, and love helping patients transform their lives, we'd love to meet you.

Responsibilities

As our Patient Coordinator, you will be responsible for managing the entire patient journey, including:

Conducting in-person and virtual consultations

Building trust and educating patients about procedures

Presenting treatment plans and financial options

Closing surgical cases and collecting deposits

Following up with leads and converting consultations into surgeries

Coordinating surgery schedules

Preparing quotes and treatment plans

Managing patient financing applications

Collecting payments and maintaining accurate financial records

Maintaining detailed documentation in our EMR and CRM systems

Providing exceptional customer service before and after surgery

Coordinating with the surgeon, manager, nursing team, and medical assistants

Assisting with post-operative patient communication

Tracking personal sales performance and follow-up metrics

Ensuring every patient receives a five-star experience from start to finish

The role involves assisting with patient consultations, treatment planning, surgical scheduling, lead follow-up, and guiding patients throughout their aesthetic journey while supporting the surgeon and clinical team.

Qualifications

We are looking for someone who is:

Highly organized and detail-oriented

Friendly, warm, and confident

Professional in appearance and communication

Sales-oriented without being pushy

Comfortable discussing cosmetic procedures and pricing

Excellent at building relationships

Able to multitask in a busy environment

Self-motivated and accountable

Comfortable using computers, Google Workspace, spreadsheets, and EMRs

Fluent in English and Spanish

Preferred Experience

Plastic surgery

Cosmetic surgery

Medical aesthetics

Dermatology

Luxury sales

Concierge medicine

Hospitality

High-end customer service

Compensation

Competitive base salary

Monthly performance-based commission

Unlimited earning potential for top performers

Compensation consists of a base salary plus a monthly commission based on revenue from procedures personally coordinated and closed by the Patient Coordinator.

Schedule: Full-Time

Typically:

Monday–Thursday: 10:00 AM – 6:00 PM

Friday: 9:00 AM – 5:00 PM

Additional hours may occasionally be required based on patient needs and clinic operations.

What We Value

At Puyana Plastic Surgery, we believe our patients deserve excellence in every interaction. We are looking for someone who is:

Accountable

Honest

Reliable

Team-oriented

Results-driven

Willing to continuously learn and improve

Committed to providing exceptional patient care

Our ideal candidate takes ownership of their responsibilities, proactively solves problems, communicates effectively, and contributes positively to the success of the entire team.

Why Join Puyana Plastic Surgery?

Work alongside a board-certified plastic surgeon

Beautiful luxury clinic in Coral Gables

Competitive compensation with commissions

Opportunity for professional growth

Positive, team-oriented culture

Make a meaningful difference in patients' lives every day

If you're passionate about aesthetics, patient care, and sales, we'd love to hear from you. Apply today and become part of the Puyana Plastic Surgery team.