Benefits:

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Wellness resources

Patient Coordinator (Telehealth Services)

Location: Tarzana Job Type: Full-Time Compensation: Base + Performance Bonuses

About Us

We are a fast-growing telehealth company dedicated to making high-quality care more accessible, convenient, and personalized. Our team is passionate about helping patients take control of their health through innovative digital solutions.

Role Overview

We’re looking for a Patient Coordinator who thrives in a fast-paced, patient-focused environment. In this role, you’ll serve as a key point of contact for prospective and existing patients - guiding them through their care journey, answering questions, and ensuring they receive the support they need to stay engaged with our services.

This position is ideal for someone who is empathetic, confident on the phone, and results-driven.

What You’ll Do

Follow up with prospective patients who began but did not complete the onboarding or checkout process

Re-engage past patients and help them restart their care plans

Connect with patients requesting cancellations to understand concerns and offer solutions

Educate patients on available treatments, benefits, and next steps

Build trust and rapport through clear, compassionate communication

Maintain accurate records of patient interactions in our system

Consistently meet or exceed performance and engagement targets

What We’re Looking For

1–3+ years of experience in sales, customer retention, or patient coordination (telehealth or healthcare preferred)

Strong communication skills, especially over the phone

Ability to handle objections and guide conversations with confidence

Empathy and professionalism when discussing sensitive health topics

Self-motivated and comfortable working independently (no micromanagement).

Experience with CRM systems is a plus

What Makes You a Great Fit

You’re persuasive without being pushy

You know how to turn hesitation into confidence

You genuinely enjoy helping people while achieving measurable results

You can balance patient care with performance goals

Compensation & Benefits

Competitive base salary

Uncapped performance bonuses

Fully remote work environment

Opportunities for growth within a rapidly scaling company

Why Join Us?

You’ll play a critical role in helping patients access care they may otherwise miss—while building a rewarding career in a high-growth industry.