Patient Experience Coordinator

McLean & Potomac Dermatology and Skincare Center

Patient Experience Coordinator

Mclean, VA
Full Time
Paid
  • Responsibilities

    McLean Dermatology and Skincare Center is a cutting-edge dermatology practice located in McLean, Virginia. Our providers specialize in adult and pediatric dermatology, skin cancer surgery, and cosmetic dermatology.

    We are seeking a highly organized, professional, and patient-centered individual to join our administrative team. This role is ideal for someone interested in healthcare administration, medical practice operations, or a long-term career in the medical field.

    Our front office team plays a critical role in shaping each patient's experience. We are looking for someone who thrives in a fast-paced environment, enjoys multitasking, and takes pride in creating a calm, welcoming atmosphere.

    Our Culture

    As a privately owned practice, we prioritize mentorship, collaboration, and professional growth. We invest in teaching our philosophy of patient care daily and believe in creating a supportive, respectful work environment with strong leadership involvement.

    Growth Opportunities

    We are committed to developing our team members. Opportunities for cross-training and advancement may include:

    • Front Office Lead
    • Clinical cross-training
    • Cosmetic coordination
    • Practice operations support

    What You'll Do

    • Manage incoming calls on a multi-line system
    • Schedule appointments in our cloud-based system
    • Coordinate schedules for six providers
    • Check patients in and verify insurance information
    • Collect copays and process retail transactions
    • Document detailed patient messages in our EHR
    • Maintain accurate demographic and insurance records
    • Support daily administrative operations

    What You'll Bring

    • Bachelor's degree completed or in progress preferred
    • Strong multitasking and organizational skills
    • Professional communication skills
    • Interest in healthcare administration or the medical field
    • Passion for patient-centered service

    Benefits and Perks

    • Health, Dental, and Vision Insurance
    • 401(k) with match
    • Paid Time Off
    • Virtual fitness and mindfulness resources
    • Generous skincare product discounts
    • Complimentary cosmetic services

    Position Details

    • Full-time
    • Some Saturdays required
    • Primary location: McLean, VA
    • Occasional coverage at our Potomac location (advance notice provided)
    • One-year commitment required