Benefits:
Competitive salary
Employee discounts
Flexible schedule
Paid time off
Wellness resources
We’re Hiring: Patient Experience Specialists (Hybrid| Healthcare) Remote — must live within driving distance of Chesterfield, MO or Chariton, IA
This is not a typical virtual assistant role. It’s a front-line position helping build the future of medicine—one call, one patient, one conversation at a time.
James Clinic is a high-performance integrative medicine practice redefining what modern healthcare looks like. We move fast, expect excellence, and deliver care most clinics don’t even attempt.
Our Patient Experience Specialists are the voice of the clinic. You are often the first—and most important—connection our patients have with James Clinic. If you thrive in fast-paced environments, love educating people, and can juggle multiple systems without missing a beat, keep reading.
About the Role
This is a remote/hybrid position supporting our clinics by answering all incoming calls and educating current and prospective patients on the full scope of James Clinic services.
The pace is fast. The expectations are high. You’ll be multitasking across multiple platforms while delivering calm, confident, exceptional customer service.
What You’ll Do
Answer a high volume of incoming calls with professionalism and warmth
Educate patients and potential patients on James Clinic services and programs
Schedule appointments across providers and locations
Order supplements and assist with patient requests
Download and distribute lab reports
Update patient charts and documentation in our EMR
Respond to patient messages and letters through the EMR
Navigate multiple computer systems simultaneously without losing accuracy
What You Must Bring
Strong phone experience (required)
Medical and EMR experience (required to be successful)
Exceptional customer service and communication skills
Ability to multitask quickly and accurately in a high-volume environment
Comfort working independently without constant supervision
Reliability and consistency—attendance matters here
Clinic Hours
Monday–Thursday: 7:00am–7:00pm Friday: 8:00am–5:00pm
We offer flexibility in scheduling, but consistent attendance is non-negotiable.
Who This Is Not For
This role is intentionally demanding. It is not a fit if you need:
If multitasking, speed, and accountability stress you out, this will feel uncomfortable.
Why James Clinic?
-Competitive pay
If excellence is your baseline, speed energizes you, and you take pride in being the calm in the chaos—you’ll feel right at home here.