Benefits:
401(k) matching
Dental insurance
Paid time off
Training & development
Meet Peak Dental
At Peak Dental, we believe every interaction is an opportunity to elevate someone’s day. Clinical excellence is only part of what we do. The way a patient feels, from the first phone call to the final handshake, defines who we are.
We’re looking for a Patient Experience Specialist who brings energy, warmth, and professionalism to every touchpoint. If you thrive in conversation, love creating memorable moments, and want to make people smile, both online and in person, you’ll feel right at home here.
Role Overview
As a Patient Experience Specialist, you are the voice and heart of Peak Dental. You’ll craft seamless, high-touch experiences for our patients by managing communication with genuine care, handling challenges with grace, and ensuring our brand presence shines both inside the office and across social media.
You’ll be on the front lines of communication: answering calls, managing Weave messages, coordinating patient follow-ups, and curating content that captures our mission to elevate lives, one smile at a time.
Key Responsibilities
Patient Relations & Communication
Deliver a “Ritz Carlton” level of service — warm, polished, and memorable
Answer phones, texts, and emails promptly with professionalism and heart
Handle patient concerns or complaints with empathy and composure, turning issues into trust-building moments
Monitor website, social media platforms and the practice’s patient communication software throughout the day to ensure no message goes unanswered
Follow up on treatment plans, benefits, and balances with clarity and tact
Assist in patient checkout and coordinate follow-up visits seamlessly
Brand & Social Media Engagement
Create, schedule, and manage social media content that reflects our mission and values
Curate patient stories, office updates, and community highlights for online engagement
Assist with sending personalized gifts or notes to patients and community partners
Uphold consistent brand voice and tone across all digital channels
Administrative & Financial Support
Call insurance carriers on outstanding claims
Follow up with patient in regards to outstanding balances
Contact patients to follow up on insurance benefits
Qualifications
2+ years of experience in patient service, hospitality, or client relations (dental or medical preferred)
Exceptional communication and active-listening skills — written and verbal
High emotional intelligence and professionalism under pressure
Confident in social media platforms (Instagram, Facebook, TikTok, etc.)
Detail-oriented, organized, and proactive in managing multiple priorities
Tech-savvy and comfortable learning new systems (Weave, Paragon, Open Dental)
Humble, curious, and eager to learn about dentistry and patient care
Able to maintain confidentiality and discretion at all times
Results You’ll Own
Every patient interaction feels personal, attentive, and smooth
Social media content consistently reflects our brand and mission
Calls, texts, and follow-ups are handled promptly and professionally
Insurance and balance follow-ups are accurate and up-to-date
Team communication is seamless and supportive
Communication & Collaboration
Partner daily with the front desk and clinical teams to ensure a cohesive patient flow
Communicate clearly with the Office Manager about priorities and performance metrics
Contribute ideas that improve patient experience, communication efficiency, and brand reach
What We Offer
Competitive pay based on experience
Paid holidays and PTO
Continuing education and growth opportunities
Supportive team culture built on trust, excellence, and balance
A mission-driven environment that values people as much as performance
Peak Dental Core Values
Our core values are the heart and soul of this incredible practice. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great team; and thus a great business.
Excellence
Bring your best when your best is needed. We prepare with intent, pay attention to details, and take pride in mastering our craft. Through consistent effort, daily refinement, and the discipline to compound small improvements, we create meaningful impact for our patients, our team, and ourselves.
Efficiency
Take initiative to do the right things the right way. We work with clarity, discipline, and dependable follow-through. Acting with purpose, communicating clearly, and performing with consistency builds trust, sustains momentum, and keeps the entire practice operating at its highest level.
Growth
Seek improvement through truth, not comfort. We have the humility to listen, the courage to speak honestly, and the self-awareness to learn from both success and correction. By embracing feedback and refining our character along with our skills, we turn every experience into a step forward, developing who we are and how we serve.
Service
Lift others through your work. We lead with generosity, act with integrity, and bring genuine care to every interaction. Our efforts create impact beyond the operatory; they strengthen our community, support our team, and improve lives near and far. Through consistent, heartfelt action, we turn our daily work into meaningful contribution.
At Peak Dental we take pride in doing things differently, by combining precision and heart to create a truly elevated dental care experience. If you’re ready to grow in a place that values people as much as performance, we’d love to meet you.