Benefits:

Health insurance

Paid time off

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Vision insurance

Patient Experience and Operations Coordinator (Healthcare) 📍 Mooresville, NC | 🕒 Full-Time | 💲 $23–$28/hr + Performance Bonus

Ascend Health and Wellness is a fast-growing outpatient medical practice specializing in hormone optimization (BHRT), weight loss medicine, peptide therapy, and preventative care. Our model blends personalized medicine with efficient systems and a high-touch patient experience. We have been dedicated to providing top-tier healthcare services for over 4 years. Our commitment to patient-centered care and innovative wellness solutions has earned us the trust and loyalty of our community.

We are hiring a Patient Experience and Operations Coordinator to serve as a key part of our patient experience and operations team. We’re looking for someone who wants more than a job and is excited to grow alongside a rapidly expanding practice. This is not a basic administrative or front desk role—you will be responsible for coordinating patient communication, administrative workflows, and helping maintain an exceptional patient experience throughout the practice. This role plays a direct part in patient retention, schedule efficiency, and overall practice growth.

What You’ll Do

Manage inbound communication with new leads, schedule and coordinate appointments, and maintain reporting related to patient scheduling and visit activity.

Coordinate patient communication and ensure a high-quality experience

Assist in billing workflows including patient balances, payment collection, and basic reconciliation

Assist with patient onboarding documentation and internal coordination

Monitor systems, processes, and performance metrics to ensure efficiency

This role is NOT a fit for someone who:

Prefers a slow-paced environment

Is not people-friendly

Needs constant direction

Is uncomfortable handling patient financial conversations

Compensation & Benefits

$23–$28/hour based on experience + up to 5% quarterly performance bonus based on measurable KPIs including schedule utilization, response time, and patient satisfaction

Health/Dental/Vision

STD/LTD/Life Insurance

401(k): 6% employer match (2-year vesting)

PTO: 10–20 days based on tenure + six paid holidays

Schedule

Monday–Friday, in person, approximately 8:30am–5:00pm

Limited scheduling flexibility may be available based on performance and role responsibilities.

Requirements:

Experience with scheduling software, medical billing workflows, or financial administrative tasks

Demonstrate strong organization and the ability to manage multiple priorities in a fast-paced environment with frequent patient communication.

Excellent communication and problem-solving ability

Highly responsive, detail-oriented, and takes strong ownership of responsibilities.

Strong administrative and organizational skills

Consistently demonstrate integrity, patience, and a high standard of patient-facing customer care, including the ability to handle sensitive conversations with professionalism and composure.

Preferred:

Bachelor's Degree

2+ years of experience in outpatient healthcare or medical office setting

Familiarity with EMR/EHR systems

Comfort with technology and the ability to learn new systems quickly is highly valued.

We value warmth, professionalism, accountability, and people who naturally take initiative without needing constant oversight.

Why This Role Stands Out

High-impact role directly tied to patient experience, operational performance, and practice growth.

Exposure to all aspects of a growing medical practice.

Opportunity to grow into further operations or leadership support roles.

Performance-driven environment with strong expectations and autonomy.

If you’re someone who thrives in a fast-paced environment, takes ownership of your work, and wants to play a meaningful role in a growing healthcare practice, we encourage you to apply.