Patient Liaison

C

Cobble Hill

Patient Liaison

Brooklyn, NY
Full Time
Paid
  • Responsibilities

    We are seeking a compassionate, professional, and highly organized Patient Liaison to join our team. This individual will serve as a key point of contact for patients and families, helping answer questions, address concerns, and ensure a positive overall experience. The ideal candidate must be fluent in Yiddish and English, possess exceptional customer service and communication skills, and be comfortable managing a high volume of phone interactions with empathy and professionalism.

    This is an in-office position, with potential flexibility for a hybrid schedule after six months based on performance and operational needs.

    Salary & Benefits

    • Salary: $50,000 - $55,000 annually
    • Benefits: Tier 1 Benefits Package

    Responsibilities

    • Serve as the primary point of contact for patients and families via phone
    • Respond to questions, concerns, and requests in a timely and professional manner
    • Provide compassionate support and guidance to families navigating patient care services
    • Coordinate communication between families, staff, and departments as needed
    • Document interactions and maintain accurate records
    • Follow up on outstanding concerns to ensure resolution and satisfaction
    • Assist with administrative duties including scheduling, data entry, filing, and general office support
    • Maintain confidentiality and comply with HIPAA regulations
    • Help foster a welcoming, supportive, and service-oriented environment

    Qualifications

    • Fluent in both Yiddish and English required
    • Outstanding customer service and interpersonal skills
    • Strong verbal and written communication abilities
    • Previous experience in healthcare, customer service, patient relations, or administrative support preferred
    • Ability to remain calm, professional, and empathetic in challenging situations
    • Highly organized with strong attention to detail
    • Proficient in Microsoft Office and general computer systems
    • Ability to multitask and work effectively in a fast-paced environment

    Schedule

    • Full-time
    • In-office position
    • Potential flexibility for hybrid work after six months

    Why Join Us?

    This newly created role offers the opportunity to make a meaningful impact by supporting patients and families during important moments. We are looking for someone who is compassionate, dependable, and eager to grow within a collaborative team environment.