Benefits:

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Paid time off

The Remote Patient Navigation Assistant supports patients as they move through the healthcare system by providing virtual guidance, education, and care coordination. This role helps patients understand their care plans, access services, and overcome barriers to care, all through phone, video, and digital communication. The position works closely with clinical teams, administrative staff, and community resources to ensure a seamless, patient-centered experience.

Key Responsibilities

Serve as a primary virtual point of contact for patients via phone, video, email, and secure messaging

Assist patients with appointment scheduling, referrals, and follow-up coordination

Educate patients on care plans, procedures, medications, insurance coverage, and available resources

Identify and address barriers to care such as transportation, financial challenges, technology access, language needs, or health literacy

Coordinate with physicians, nurses, care managers, social workers, and external providers to ensure continuity of care

Support patients with completing forms, consents, and other documentation electronically

Track patient progress, conduct follow-up outreach, and reinforce adherence to care plans

Accurately document patient interactions and updates in electronic health records or care management platforms

Provide compassionate, culturally sensitive support to patients and caregivers

Maintain compliance with HIPAA, privacy, and organizational policies while working remotely

Qualifications

High school diploma or equivalent required; associate or bachelor’s degree in healthcare, public health, social work, or a related field preferred

Previous experience in healthcare, patient navigation, care coordination, call center, or customer support roles preferred

Familiarity with healthcare systems, insurance processes, and community resources is a plus

Strong verbal and written communication skills

Ability to explain complex information clearly in a virtual environment

Excellent organizational skills and ability to manage multiple patients remotely

Proficiency with electronic health records, telehealth platforms, and standard office software

Reliable internet connection and a private, secure workspace

Core Competencies

Patient advocacy and empathy

Remote communication and engagement

Problem-solving and critical thinking

Time management and self-direction

Cultural competence and professionalism

Work Environment This is a fully remote position requiring prolonged computer and phone use. Work is performed from a home office or other approved remote location during scheduled business hours.

Equal Opportunity Statement We are an equal opportunity employer and are committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

This is a remote position.