Job Description

The Patient Navigator is a dedicated advocate and support professional who assists all patients in navigating the complexities of healthcare and social services. This role is designed to improve access to care, enhance patient understanding of health services, and ensure a seamless care experience through education, coordination, and connection to essential resources.

The Patient Navigator will conduct patient needs assessments, provide education on available services, assist with care coordination, and facilitate referrals to medical, behavioral health, dental, and community support programs. Working collaboratively with healthcare providers, pharmacies, insurance representatives, social service agencies, and community organizations, the Patient Navigator ensures that patients receive timely, appropriate, and comprehensive care. This role is essential in addressing barriers to healthcare, promoting health equity, and supporting patients in achieving their wellness goals.

KEY ACCOUNTABILITIES:

1. Works collaboratively with the Clinical Case Manager and Integrated Behavioral Health Consultant to bring support services to the client.
2. Conduct comprehensive patient needs assessments, including social determinants of health (SDOH), and connect patients to appropriate community resources.
3. Work collaboratively with healthcare providers, pharmacies, insurance representatives, and social service agencies to ensure coordinated care.
4. Must support the organization in other duties as assigned

Qualifications

1. Must have a high school diploma or equivalent; an associate's degree, bachelor's degree or higher is preferable.
2. Must have experience navigating and working in a clinical setting.
3. Must be familiar with working in a team environment.
4. Being bilingual is preferred but not required.

Standard Employment Requirements

1. Must possess a valid and unrestricted Arizona driver’s license (within 30 days of hire if applicant is from out-of-state) with no DUI/DWI or reckless driving convictions in the last five years. No more than two at-fault accidents in the last three years. Must maintain a valid Arizona driver’s license during employment. Must be insurable under NATIVE HEALTH’s liability auto policy.
2. Must pass a criminal background check and obtain a Class I Fingerprint Clearance Card within the initial ninety (90) calendar days of employment and retain a valid card while employed with NATIVE HEALTH.
3. Must pass substance abuse testing upon employment and submit to random testing during employment.
4. Must provide an updated immunization (IZ) record at the time of employment.
5. Must have a current (within 12 months) Tuberculosis (TB) skin report upon employment and provide an annual update.
6. Must obtain Basic Life Support (BLS) certification within (90) calendar days of employment and maintain certification during employment.

Additional Information

Native Health complies with all state and federal requirements, including EEOC requirements.