Job Description

Location - Southfield

Hours - 7am-530pm

Full Time

Role Overview

As a Patient Registration Rep, you will be the first point of contact for patients, ensuring a smooth and welcoming experience. You¿ll handle patient registration, insurance eligibility verification, and cash collections, while advocating for patient needs and providing outstanding customer service. Your role is vital in creating a positive and efficient healthcare experience for all.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and check in patients, ensuring a warm and welcoming experience.
• Verify insurance eligibility and collect payments accurately and efficiently.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers, advocating for their needs.
• Perform new patient registration and preregistration tasks as needed.
• Maintain a fast-paced, organized workflow in a dynamic environment.

What You Will Need

Required Qualifications

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to provide exceptional customer service over the phone, in person, and in writing.

Preferred Qualifications

• One (1) year of experience in patient admitting, registration, and/or insurance eligibility verification in a hospital or medical office setting.
• EPIC training/experience and familiarity with insurance payor systems and ICD-10 medical terminology.

What We Offer

At Henry Ford Health, you¿ll find opportunities for career growth, collaboration with dedicated professionals, and the chance to contribute to mission-driven work. We prioritize learning and development, empowering you to make a meaningful impact in healthcare.

Join Our Team

Ready to make a difference? Apply now and be part of a team that¿s transforming healthcare!

Qualifications

** Education/Experience Required:**

• High school diploma or G.E.D. equivalent required.
• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
• EPIC training/experience preferred.
• Insurance payor systems experience preferred.
• ICD-10 medical terminology experience preferred.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
• Must be willing and able to instruct others.
• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.