Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Job Title: Patient Representative Schedule: 8:30 a.m. – 5:00 p.m. Location: The Surgery Center of Fairbanks

We’re looking for a motivated, detail-oriented individual to join our fast-paced, team-centered ambulatory surgery center. We offer training and support to help you succeed in a role that directly impacts patient care.

Why Work at SCF?

The Surgery Center of Fairbanks (SCF) is a nationally recognized, Joint Commission-accredited multi-specialty facility serving interior Alaska. Our team changes lives through advanced surgical care and exceptional service. Learn more: SCF Video

Key Responsibilities:

Scheduling & Insurance

Schedule surgeries and pre-op visits

Verify insurance and obtain prior authorizations

Financial Counseling & Admitting

Review estimated costs and insurance coverage with patients

Set up payment plans and collect co-pays/deductibles

Confirm insurance/demographic info on surgery day

Obtain necessary forms and patient signatures

Reception & Front Desk

Answer and route phone calls

Greet patients, provide paperwork, and notify staff

Monitor visitors and vendor sign-ins per HIPAA

Prepare and assemble charts and scan records

Qualifications:

Friendly, team-oriented, and professional demeanor

Strong communication, customer service, and problem-solving skills

Comfortable in a fast-paced, multitasking environment

Ability to promote a positive facility image to patients and the public

Education & Skills:

High school diploma or GED

Basic office or administrative training preferred

Good computer and typing skills

Strong attention to detail, accuracy, and reliability

Preferred:

Experience in patient financial counseling or ambulatory surgery centers (ASC)

Physical Requirements:

Able to sit, stand, or walk for extended periods

Must have good hearing and vision for phone and computer use

Frequent Contacts With: Patients, families, physicians, insurers, vendors, and clinical staff