Professional VisionCare is thrilled to welcome a Full-Time Front Desk Receptionist/Call Center Representative to our Patient Relations Team at our Westerville location! We are a thriving optometry practice dedicated to improving lives through exceptional vision care, and we're proud to offer PAID training to all new team members.
Key Responsibilities:
- Deliver exceptional customer service by providing the happiest, most helpful care to every patient.
- Manage patient check-ins and verify demographic information.
- Maintain and update patient charts and office records with accuracy.
- Verify vision benefits and insurance coverage, including pulling authorizations as needed.
- Handle patient payments with precision and record them accurately.
- Respond to patient inquiries with outstanding follow-through and care.
- Efficiently schedule and confirm appointments to optimize patient flow.
- Operate a multi-line inbound phone system (high call volume similar to a call center environment).
- Perform administrative tasks such as new patient tracking and follow-ups for special testing.
What We're Looking For:
We're seeking a dedicated, detail-oriented, and customer-focused individual who thrives in a fast-paced environment. The ideal candidate will:
- Have an enthusiastic and genuine joy for helping others, and loves to talk to people, as though no one is a stranger.
- Possess strong organizational skills and a positive attitude.
- Demonstrate reliability, dependability, and an excellent attendance record.
- Exhibit exceptional communication skills (verbal, written, and electronic).
- Provide friendly, empathetic, and thoughtful customer service, even in challenging situations.
- Be eager to learn new skills, work independently, and adapt to new processes.
- Be available to work five full shifts per week, including Saturdays (with one weekday off each week).
- Thrive in a team-oriented environment and enjoy positivity and encouragement.
- Experience in a call center setting is preferred, but not required.
Work Schedule:
- Monday through Thursday: 7:45 AM–5:00 PM
- Friday/Saturday: 7:45 AM–1:30 PM
- Every Sunday and one weekday off per week.
Why Join Professional VisionCare?
- Paid Training: Start your career with confidence through comprehensive training.
- Competitive Pay & Bonuses: Enjoy monthly attendance bonus opportunities and fair, reliable pay.
- Comprehensive Benefits: Medical/dental insurance, paid time off, holiday pay, retirement options, and more.
- Employee Appreciation: Participate in our employee rewards program where you can earn points for gifts, experiences, extra vacation time, and even cash.
- Meaningful Work: Make a difference in patients' lives every day through the creating a unique and personable experience, and assisting in their visual health.
- Positive Work Culture: Be part of a team that values collaboration, positivity, and going above and beyond for patients and staff.
About Us:
Professional VisionCare isn't your ordinary optometry practice. We're committed to changing lives, one person at a time, by providing outstanding vision care and creating a warm, welcoming environment for both patients and team members. Don't just take our word for it—check out our glowing reviews online and visit our websites at and to learn more!