Patient Service Representative (Imaging)

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Cardiac Study Center

Patient Service Representative (Imaging)

Tacoma, WA
Full Time
Paid
  • Responsibilities

    Medical Imaging Scheduler

    Cardiac Study Center – Tacoma, WA

    Who We Are
    At Cardiac Study Center, our mission is to elevate patient health through compassionate, innovative cardiology care.

    We are a dedicated team at the forefront of cardiovascular medicine, empowering patients with the knowledge and treatment they need to lead heart-healthy lives. As a growing organization with deep roots in the Pacific Northwest, we are looking for passionate individuals to join us in making a real impact on our patients' heart health and well-being. Here, you'll have the opportunity to collaborate with top professionals, advance in your career, and make a meaningful difference every day.

    Why should you work with us?

    • Dynamic environment – Coordinate and schedule imaging services that directly impact patient care and timely diagnostics.
    • Professional development – Expand your knowledge of imaging procedures, medical terminology, and scheduling systems while working with an experienced team.
    • Collaborative culture – Be part of a supportive team that values communication, respect, and excellence in patient care.
    • Meaningful work – Your attention to detail and organizational skills will ensure patients receive prompt, high-quality care.

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    The Position

    As an Imaging Medical Scheduler , you will play a key role in scheduling and coordinating imaging appointments, maintaining accurate records, and supporting the daily operations of our imaging department. You will interact directly with patients, providers, and technologists to ensure seamless care and efficient clinic operations.

    Your Day-to-Day Work

    • Schedule patient imaging appointments across multiple modalities using EPIC and Radiology Information Systems, ensuring accuracy in booking, preparation, and resource allocation.
    • Coordinate urgent and STAT imaging requests with modality leads and providers.
    • Answer and screen calls via a multi-line phone system, providing excellent customer service to patients, families, and referring offices.
    • Review patient orders and histories to ensure appropriate exams are scheduled with the correct protocols and precautions.
    • Obtain and document patient demographic, insurance, and diagnosis information; coordinate referrals and authorizations as needed.
    • Ensure previous imaging records are available in PACS for review by technologists and providers.
    • Maintain templates, schedules, and protocols, communicating updates to team members.
    • Prepare requisitions with accurate ICD-10 codes, exam histories, and reasons for studies.
    • Support daily departmental operations, including QA, data management, and customer service initiatives.

    Environment and Shift Details

    This is a full-time, onsite position based in our imaging department. The role requires extended periods of computer use, frequent phone and in-person communication, and occasional travel between clinics.

    Experience & Qualifications

    Must-Haves

    • High School Diploma or GED.
    • Experience in a medical office setting, preferably with scheduling responsibilities.
    • Strong computer skills, including proficiency in Microsoft Office Suite.
    • Excellent written and verbal communication skills.
    • Ability to multitask, prioritize, and work efficiently under pressure.
    • Strong attention to detail and organizational skills.

    Nice-to-Haves

    • Post high school, clerical vocational training or college coursework.
    • Medical Terminology certification.
    • Experience with EPIC, Cerner, or Radiology Information Systems such as McKesson or Philips I-site.
    • Prior imaging scheduling experience in a clinic or hospital setting.

    Pay and Benefit Expectations

    While you're focused on supporting imaging operations and enhancing patient care, we'll support you with:

    • Competitive hourly pay ($26.09-$37.62) - range based on experience and education)
    • Comprehensive health insurance (with zero-cost premiums)
    • Dental & vision plans
    • FSA/HSA options
    • Retirement matching
    • Paid vacation & floating holidays
    • Mental health resources, and more!

    Bring your organizational talents and dedication to patient care to Cardiac Study Center as an Imaging Medical Scheduler. Apply today to join our team.