Benefits:

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Overview This is a unique opportunity to be a part of something exceptional! We are a small, non-profit outpatient clinic dedicated to improving the lives of those living with a bleeding disorder. Our culture provides a positive work environment that encourages professional and personal growth. Come join our world-class comprehensive care team and make an impactful difference in patients lives!

Company Website: https://hemophiliaoutreach.org/

Position Type and Expected Hours of Work: This is a full time position in a health care facility open Monday through Friday except for holidays recognized by the Hemophilia Outreach Center. Expected hours for this opening are 8:00am until 4:30pm.

Summary The Patient Service Representative (PSR) provides a welcoming environment for our patients and visitors while assisting our world-class comprehensive care team. Needs to be able to work independently. Also, must be organized, self-motivated and resourceful. Must be able to relate to patients in a pleasant and professional manner in person and on the telephone. Needs to work cooperatively with others as part of a multi-disciplinary team. Must have a good knowledge of standard office procedures. Computer skills necessary. Must abide by HIPAA regulations with patient confidentiality.

Essential Functions

Front desk responsibilities to include: welcoming all incoming patients and visitors, answering all incoming phone calls and relaying messages promptly, perform opening and closing procedures, checking patients in and out for visits

Coordinate all patient visits and monitor in-basket within EPIC

General office responsibilities including data entry, monitor faxes, incoming/outgoing mail, and ordering supplies

Clinic maintenance such as running dishwasher, routinely clean refrigerator, water plants, and wash linens

Coordinate individual care needs such as translators and patient transportation

Deliver labs to the hospital as needed

Willingness to participate and help with clinic events and programs

Other duties as assigned

Preferred Knowledge, Skills, and Abilities:

High School diploma or equivalent required

Minimum of 3 years experience in a clinic setting, preferably front desk/reception area

At least 1 year of EPIC with EPIC scheduling experience required

EPIC reporting experience preferred