Benefits:

Positive Company Culture

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

We’re Dedicated to Helping Families Affected by Bleeding Disorders

At the Hemophilia Outreach Center, we are more than just a healthcare provider; we are a dedicated ally on a journey towards better health and well-being. Our commitment is to serve individuals and families affected by bleeding disorders with unwavering support, expert care, and a compassionate community.

Company Website: https://hemophiliaoutreach.org/

Job Title: Patient Service Representative - PSR Position Full-time - 40 hours per week / 10 hour shifts Wage Type: Non-Exempt Reports To: CEO

Position Type and Expected Hours of Work: This is a full time position in a health care facility open 7:00am until 5:00pm, Monday through Friday except for holidays recognized by the Hemophilia Outreach Center. Shifts are 10-hours, 4 days/week with varied Thursdays or Fridays off. Some additional hours are possible on an as needed basis depending on schedule of events, operational demand, and/or patient demand.

Summary The Patient Service Representative (PSR) provides a welcoming environment for our patients and visitors while assisting our world-class comprehensive care team. Needs to be able to work independently. Also, must be organized, self-motivated and resourceful. Must be able to relate to patients in a pleasant and professional manner in person and on the telephone. Needs to work cooperatively with others as part of a multi-disciplinary team. Must have a good knowledge of standard office procedures. Computer skills necessary. Must abide by HIPAA regulations with patient confidentiality.

Education:

Required: High school diploma or equivalent.

Experience:

Minimum of 3 years experience in a clinic setting, preferably front desk/reception area.

At least 1 year of EPIC with EPIC scheduling experience required.

EPIC reporting experience preferred.

Essential Functions

Front desk responsibilities to include: welcoming all incoming patients and visitors, answering all incoming phone calls and relaying messages promptly, perform opening and closing procedures, checking patients in and out for visits.

Coordinate all patient visits and monitor in-basket within EPIC.

General office responsibilities including data entry, monitor faxes, incoming/outgoing mail, and ordering supplies.

Coordinate individual care needs such as translators and patient transportation.

Deliver labs to the hospital as needed.

Willingness to participate and help with clinic events and programs.

Other duties as assigned.