Qualifications:

Required:

• 2-3 years customer service or medical office experience.

• Excellent interpersonal, verbal, and written communication skills.

• Proficiency in computer data-entry/typing.

• Excellent verbal and written communication skills.

• Ability to read, write, and communicate effectively in English.

• Basic Computer Skills. Ability to type 40 wpm.

• Ability to multi-task.

• Customer service oriented.

Preferred:

• Additional education.

• Additional language skills.

• Healthcare finance and/or healthcare insurance experience.

• Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration.

Responsibilities:

• Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.

• Responds to questions and concerns.

• Forwards, directs, and notifies Team lead or Operations Coordinator of extraordinary issues as necessary.

• Maintains patient confidentiality per HIPAA regulations.

• Provides exceptional customer service to patients which establishes a positive first impression

• Exceeds all consumer requests and alerts management of issues or concerns that require escalation.

• Correctly identifies and collects patient demographic information in accordance with organization standards.

• Interacts with various hospital departments and physicians’ offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.

• Reaches out to patients to schedule an appointment as defined.

• Performs medical necessity checks as necessary for scheduled services, communicate options to patient if appointment fails.

• Inform patients of any issues with securing the financial account for their encounter.

• Completes out-of-pocket estimations as requested by patients.

• Provides training and education as needed.

• Manages work schedule efficiently, completing tasks and assignments on time.

• Completes other duties assigned by manager.

• Cross raining between various departments will take place to ensure coverage.

• Participates in Quality Assurance reviews to ensure integrity of patient data information.

• Uses effective service recovery skills to solve problems or service breakdowns when they occur.

• Utilizes department and hospital policies and procedures to complete assigned tasks.

• Adheres to all department policies and compliance requirements.

• Avoids putting patients in financial or safety risk.

• Other duties as assigned.