Surgical Institute of Reading has an immediate need for a full time Patient Service Specialist!

Welcome to Surgical Institute of Reading
Surgical Institute of Reading (SIR) Physical Therapy is a leading outpatient orthopedic clinic dedicated to delivering high-quality, patient-centered care. Our clinics have won Best of Berks for Rehabilitation Services for 4 years straight. We specialize in treating musculoskeletal conditions and sports injuries, helping patients return to their optimal level of function and wellness.

Patient Service Specialist at Surgical Institute of Reading

Responsible for greeting patients, scheduling patients, answering telephones, insurance verification and upfront collections.

Essential Job Duties and Responsibilities:

• Answer multi-line phones.
• Greet patients upon arrival, sign them in and obtain insurance information and any other necessary data.
• Provide patients with intake and new patient forms as well as copies of our office policies and legally required documents
• Process payments from patients for co-pays and uninsured visits
• Schedule appointments for new and recurring patients based availability
• Maintain hard copy patient records as well as the files stored in our EHR
• Provide patients with support and guidance as needed

Qualifications:

• High school diploma or equivalent
• Must exhibit a pleasant, warm disposition and a willingness to help others.
• Must respect the responsibilities of the position.
• Must display initiative in assisting patients while respecting their rights to privacy and confidentiality.
• Must have a knowledge of the philosophy, policies and procedures of the facility, and promote same.
• Must be flexible and willing to help in all other areas.

Benefits

USPI offers the following benefits, subject to employment status:

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) – Starting PTO accrual is 15 days per year.
• 401k retirement plan
• Paid holidays
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

Who We Are

At USPI, we create relationships that create better care. We partner with physicians and health care systems to provide first class ambulatory solutions throughout the United States. We are committed to providing surgical services in the most efficient and clinically excellent manner.

USPI is committed to, and proud of our inclusive culture. An inclusive culture, in our view, is respectful of differences and nurtures and supports the contributions of each individual, while also embracing and leveraging diversity. A diverse workforce, combined with an inclusive culture, makes USPI stronger and better able to meet the needs of our diverse patient and physician population.

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Required Skills

Required Experience