Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance
Well established Institute in Newport Beach invites you to join our team as Patient Services Representative. This exciting in-office, full-time opportunity offers learning and growth within the company for a caring professional who would like to develop their skills and knowledge in healthcare while making a difference in patients’ lives. Please note that this is not a Medical Assistant position.
Positive attitude, self-motivation, and a desire for personal growth is a requirement for this position.
We offer competitive compensation packages including but not limited to the following:
Commission
Healthcare, Dental, Vision, Chiropractic
Accident, Life Term, Hospital, Critical Illness & Cancer, Disability
Paid Time Off (starting at 40 hours)
Sick Leave (40 hours each year)
Flexible Work Schedule
Paid Holidays
Retirement Contribution match 4%
Responsibilities:
Provide strong customer service in handling customer's inquiries regarding insurance coverage.
Document and update customer records based on phone interactions via database.
Sell alternative payment plans when insurance is not covered.
Assist in department's general administrative reporting duties.
Manage both outbound and inbound phone calls.
Manage all insurance verification.
Manage all insurance authorizations.
Responsibilities include but are not limited to: Customer Service
Greet incoming patients and visitors
Check patient's out, schedule follow up appointments
Answer phones and guide patients
Assist in front/ back office procedures in making sure rooms are clean, inventory stocked and to check on patient when needed.
Flexibility
Coordinate with front office staff for timely care of patients
Cross-train and help with front office, scheduling, medical records and phones as needed
Participate in various projects and/or complete other tasks as assigned by management
Team player ready to help with anything needed
Organization Skills
Data entry
Maintaining patient files
Communication Skills
Effectively communicate with practice staff and patients on a regular basis
Provide strong customer service in handling customer's inquiries regarding insurance coverage.
Document and update customer records based on phone interactions via database.
Take and relay accurate messages
Problem solving and assisting with various tasks
Sell alternative payment plans when insurance is not covered.
Assist in department's general administrative reporting duties.
Manage both outbound and inbound phone calls.
Qualifications Education and Experience:
Minimum education equivalent to a 4-year high school diploma or GED (NO RECENT GRADUATES)
This in an entry-level position
Medical office experience a plus
Customer service experience a plus
Insurance knowledge a plus
Skills and Abilities:
Quick learner/ Self-starter/ Able to work independently and approach tasks with a positive attitude
Strong customer service skills
Strong Sales Experience a plus
Strong computer skills
Typing 45 wpm or higher
Strong attention to detail
Must be able to work in a fast-paced environment with ability to prioritize, multi-task and think on your feet
Strong ability to identify, analyze, and solve problems
Must be punctual and reliable
eClinical and/or TIMS knowledge a plus
Hours may vary between Monday through Friday 6:15 - 6:15