Benefits:

401(k)

401(k) matching

Free food & snacks

Paid time off

About the Role:

Richmond Family Clinic is looking for a friendly and organized Patient Services Representative to be the welcoming face of our practice in Richmond, MO. This is a fantastic opportunity to make a meaningful impact on patients' experiences while working in a supportive, community-focused healthcare environment.

Responsibilities:

Greet and check in patients in a warm, professional manner at the front desk

Schedule, confirm, and manage patient appointments using practice management software

Verify insurance eligibility and collect co-pays and patient payments

Accurately enter and maintain patient demographics and medical records

Answer and route incoming phone calls, responding to patient inquiries promptly

Communicate with clinical staff to ensure smooth patient flow

Maintain a clean, organized, and welcoming front office environment

Requirements:

High school diploma or equivalent required; healthcare administration coursework a plus

Prior experience in a medical front office or patient-facing healthcare role preferred

Familiarity with medical terminology, insurance verification, and billing processes

Proficiency with EMR/EHR systems and general computer skills

Excellent communication, interpersonal, and customer service skills

Strong attention to detail and ability to multitask in a fast-paced environment

Compassionate, patient-centered attitude with a commitment to confidentiality (HIPAA)

About Us:

Richmond Family Clinic has been a trusted cornerstone of healthcare in the Richmond, MO community, providing compassionate, high-quality care to patients and families of all ages. Our patients choose us for our personalized approach and dedication to their well-being.