Patient Services Representative

We’re seeking a Patient Services Representative with strong communication skills and experience supporting patients in a medical setting. In this role, you will handle both inbound and outbound calls with patients, clinics, insurance providers, and internal teams. Representatives assist with patient intake, insurance verification, documentation, and case management to ensure a smooth and supportive patient experience.

What You’ll Do:

• Speak with patients, physicians, and insurance companies to gather information, provide updates, and support case needs

• Process new referrals, verify insurance coverage, and obtain prior authorizations

• Maintain accurate documentation in CRM and other internal systems

• Support patients who may be experiencing challenging health situations with empathy and professionalism

• Ensure compliance with HIPAA and other healthcare regulations

• Collaborate with sales teams, clinicians, and internal departments to facilitate patient orders

• Deliver high-quality customer service while managing multiple tasks in a fast-paced environment

Must Haves:

• 1+ year of experience in a medical or healthcare setting

• Strong communication and phone skills

• Customer-service mindset with the ability to handle sensitive or emotional conversations

• Familiarity with HIPAA requirements

• Ability to work with CRM systems and standard office tools

This is an excellent opportunity for someone who enjoys helping others, thrives in a detailed process-driven environment, and is passionate about supporting patients through their care journey.