Director of Intake \- ABA
Location: Hybrid – Englewood Cliffs, NJ (3 days on-site, 2 days remote)About Us:
We are a fast-growing behavioral health organization specializing in ABA services. Our mission is to provide compassionate, effective care to families while maintaining a culture of collaboration, innovation, and excellence.
About the Role:
We are seeking a dynamic and polished Director of Intake Operations to lead and manage our intake team. You’ll report directly to the VP of Intake and serve as the day-to-day leader for a 7-person team (5 onsite, 2 offshore). This role is critical to driving our conversion rates and ensuring a seamless onboarding experience for new clients.
Key Responsibilities:
Lead, train, and support the intake team to exceed KPIs and performance benchmarks.
Identify and implement improvements to intake systems and workflows.
Collaborate with cross-functional teams to ensure high-quality client experiences.
Monitor team performance and provide regular coaching and development.
Troubleshoot complex intake scenarios with a problem-solving mindset.
Serve as the go-to point person for escalations and internal process enhancements.
Who You Are:
A hands-on leader with 3+ years of experience managing an intake, admissions, or client services team—preferably in ABA, healthcare, or homecare.
A confident communicator with a professional presence and a go-getter attitude.
A creative thinker who is constantly looking for ways to improve systems and outcomes.
Able to work independently but thrives in a fast-paced, collaborative environment.
Preferred Experience:
Experience in ABA therapy, homecare, or related healthcare fields.
Proven track record of increasing conversions and improving team performance.
Long-term tenure in previous roles demonstrating loyalty and growth.
Work Schedule & Benefits:
Hybrid schedule (3 days in Englewood office / 2 days remote)
Bonus structure tied to performance
Opportunity to make a meaningful impact in a growing, mission-driven organization
Email Resume: sarah@maiplacement.com
Apply Online:
https://jobs.crelate.com/portal/maiplacement/job/argkmsjhi1y7ckkqtb8rztfkah?crt=1746638900335