Patient Services Team Lead

Location: Teaneck, NJ
Salary: $90,000 + 10–15% Annual Bonus
Schedule: Full-time, In-Person

Company Overview

We are a fast-growing healthcare services organization dedicated to delivering high-quality care with compassion and excellence. With a strong presence across multiple states, we are committed to creating a collaborative and supportive environment where every team member has the opportunity to grow and thrive.

Position Overview

As the Patient Services Team Lead, you will oversee a team of Intake Representatives to ensure the smooth onboarding of new patients and the effectiveness of our patient services operation. This role blends leadership, coordination, and performance management to create a streamlined and compassionate intake experience.

This is an exciting opportunity for a natural leader who enjoys mentoring teams, improving systems, and working in a fast-paced, mission-driven healthcare setting.

Must-Haves are bolded below.

The Ideal Candidate

• A hands-on team leader with a passion for patient-centered service
• Organized, efficient, and comfortable handling a high volume of leads
• Proactive in identifying and solving workflow issues
• Empathetic communicator who values team collaboration and service excellence

Key Responsibilities

• Lead and support a team of Intake Representatives
• Oversee the response process for all new patient inquiries
• Ensure timely, accurate communication with patients and families
• Guide team in assessing patient eligibility and service alignment
• Manage the intake pipeline from inquiry to assessment
• Monitor performance and coach team to improve metrics and outcomes
• Partner with marketing and outreach to align on lead quality and messaging
• Maintain detailed documentation and records in system
• Provide reports to leadership on patient trends and intake effectiveness
• Collaborate cross-functionally to ensure smooth patient onboarding
• Help optimize workflows and support quality improvement initiatives

Qualifications

• 2+ years in patient services, customer care, or healthcare intake
• Prior team lead or supervisory experience strongly preferred
• High emotional intelligence and active listening skills
• Strong time management and organizational abilities
• Comfortable giving and receiving feedback to drive results
• High School Diploma or equivalent required

Must-Haves

• 2+ years of experience in a patient-facing or customer service role
• Ability to lead, mentor, and support a high-performing team
• Strong follow-up and communication skills
• Comfort in a fast-paced, high-volume environment
• In-person availability at the Teaneck, NJ office

Benefits

• $90K base salary + bonus potential (10–15%)
• Health, dental, and vision insurance
• Paid time off and paid sick leave
• 401(k) with company match
• Opportunities for career growth and leadership development
• Supportive and mission-driven team environment

If you're ready to lead a growing team and create a strong patient intake experience, this could be your next big move. Let’s talk.

Email Resume: Joel@maiplacement.com

Apply Online:

https://jobs.crelate.com/portal/maiplacement/job/argkmsjhi1y7ckkqtb8rztfkah?crt=1746638900335