The position assists PACE operations by providing key clerical and administrative support. The incumbent is normally assigned to projects that involve some specialized background or knowledge relevant to the assignment. The incumbent will often communicate with participants and their family caregivers, other departments, and external stakeholders.
POSITION RESPONSIBILITIES:
- Provides administrative support for specific and/or ongoing projects, such as generating reports, logs, calendars, and mailings, applying general business practices, as well as CalOptima policies and procedures under the direction of the Clinic Manager.
- Maintains an inventory of supplies, including monitoring needs and ordering.
- Provides reception relief according to the monthly published schedule.
- May coordinate work with other administrative staff or play a key role in the coordination of staff efforts within the PACE center.
- Prepares meeting materials, meeting set-up, minute taking, etc. as designated by the Clinic Manager.
- Maintains confidential and sensitive information and files regarding participants, policy, and personnel ensuring appropriate follow-up.
- Coordinates process for projects to which assigned and communicates as needed.
- Develop materials and coordinate data for reports and prepare reports.
- Supports staff with special projects, may represent PACE on projects.
- Coordinates transportation services with vendor.
- Schedules specialty appointments with providers.
- Maintains communication with participants and/or families regarding specialty services.
- Other projects and duties as assigned.
Required Skills
- Provide professional support.
- Coordinate work of specialized processes.
- Communicate and provide excellent customer service to a diverse population.
- Work effectively with staff in the department to which assigned, other departments, and others such as participants, family members and contracted providers.
- Collect data, identify pertinent information, and prepare reports and presentations.
- Effectively utilize computer and appropriate software.
- Be highly organized and possess the ability to multi-task.
Required Experience
EXPERIENCE & EDUCATION:
- High School diploma or equivalent is required, some college preferred.
- 1 year of experience as an Administrative Assistant required.
- 1 year of health care experience desired.
KNOWLEDGE OF:
- General information relevant to administrative and professional support.
- Microsoft Word, Excel, PowerPoint, Outlook, and relevant computer programs.
Grade: H
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