Position Summary

The Hospice Community Liaison develops strong and long-lasting relationships with key client referral sources and potential client interaction across the service territory. This role also is responsible for executing any and all marketing and sales related functions including events, presentations, client calls, etc. required to accelerate the growth of PH Healthcare. This person has the ability to prioritize and work independently to meet defined goals while exhibiting a service orientation to both staff and clients. This person is a professional team player with a positive attitude towards building goodwill and positive rapport within the community. This person relies on experience and judgment to plan and accomplish goals. The ideal candidate will demonstrate an aggressive winning attitude and commitment to meeting personal sales goals but is flexible to utilize other Hospice teammates where appropriate to assist with meeting company goals.

Relationships

Reports to: Chief Operating Officer (COO)
Others: Interacts with IDT and other administrative staff

** Duties and Responsibilities**

• Stewards the philosophy/mission of PH Healthcare, which focuses on the overriding values of human dignity and respectful response to the needs of persons with life threatening/terminal and/or chronic illnesses.
• Works industriously to achieve company census and revenue objectives.
• Consistently meets all referral sales call goals-with referral and/or potential client calls with source decision makers each working day.
• Continuously cultivates new business opportunities and creates new client referral sources.
• Keeps accurate, thorough and timely records of all sales calls and activities
• Finds, creates and attends effective networking activities once approved by management.
• Spends time getting to know potential clients at facilities and events.
• Additional duties may be assigned as needed.

Qualifications

An Associates Degree in Business or Health related field with a minimum of 2 years prior experience in hospice, or other related business sales is preferred. Must have existing relationships with referral sources in the service area. Must have knowledge of physicians, hospitals, skilled nursing facilities, assisted and independent living facilities, case managers and discharge planners in the service area.

Knowledge, Skills, and Abilities

• Must be able to read, write, speak, and understand the English language.
• Must possess excellent customer communication skills and effectively communicates with all staff personnel to coordinate marketing and sales activities.
• Must demonstrate the ability to respond professionally and appropriately on behalf of PH Healthcare.
• Must have the ability to create written professional documentation and correspondence,
• Must have the ability to create presentations and make presentations to small groups.
• Must display the highest level of professionalism as a PH Healthcare representative.
• Must display superior customer service orientation and maintains high level of customer service focus through prompt and timely response and accurate follow through.
• Requires outstanding organizational skills, problem solving skills, thoroughness, adaptability to shifting priorities and multi-tasking.
• Must work well as a teammate and comfortable partnering with other teammates to accomplish company goals.
• Must also demonstrate a sense of understanding and urgency for priorities.
• Must possess the ability to handle confidential information and act as hospice spokesperson.
• Must effectively manage company resources regarding expenses.
• Must have knowledge in HIPAA compliance and regulations.

Working Conditions

• Requires travel within the agency’s service area in personal automobile, therefore, must have a current driver’s license, auto insurance, and have the ability to operate an automobile.

• Works in office area(s), community and long term care facilities.

• Moves intermittently during working hours.

• Is subject to frequent interruptions.

• Is involved with patients, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.

• Is subject to hostile and emotionally upset patients, family members, personnel, and visitors.

• Is involved in community/civic health matters/projects as appropriate.

• Attends and participates in continuing educational programs.

• Is subject to injury from falls, burns from equipment, odors, etc., throughout the work day, as well as to reactions from dust, disinfectants and other air contaminants.

• Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.

• Please note every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.