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Customer Care (Part-time, Pittsburgh-based Applicants Only)

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Patron Technology

Customer Care (Part-time, Pittsburgh-based Applicants Only)

Pittsburgh, PA
Part Time
Paid
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  • Responsibilities

    Job Description

    SO, WHO ARE WE?

    Patron Technology empowers event organizers to take control of their entire event experience with their virtually limitless technology solution. Using our powerful ticketing, experiential marketing, mobile apps, and cashless products, organizers transform how audiences experience their events, drive nonstop engagement, and reach new audiences around the world. That’s why iconic brands like New York Comic Con, Coachella, Museum of Ice Cream, NHL, and Dreamforce use our suite of integrated event technology to power their events.

    Sounds interesting? Let’s talk.

    MAIN RESPONSIBILITIES

    • Answer our main customer care line in a cordial and professional manner
    • Assist customers with ticket purchases, app and event registration questions, and other support-based questions over the phone, via Live Chat, and email
    • Answer customers’ questions concerning Patron Technology’s events
    • Resolve customer problems related to their ticket purchase
    • Assist Client Support with Customer Care-related issues
    • Keep accurate records of customer care inquiries through our internal admin client
    • Manage customer account and ticket purchase information via our database

    REQUIREMENTS

    • H.S. diploma or equivalent required
    • 1+ years of customer service experience
    • Strong computer literacy. Must be internet savvy
    • Ability to learn new tasks quickly
    • Strong organizational skills with the ability to multi-task
    • Excellent verbal/written communication skills
    • Must be friendly and have a passion for helping others
    • Good troubleshooting and problem-solving skills
    • A passion for the entertainment and music industries a big plus!
    • Must be fluent in English. French and/or Spanish language skills a plus.
    • This is a work from home role that requires a quiet space to work and home WiFi - POST-PANDEMIC SOME ATTENDANCE IN AN OFFICE MAY BE REQUIRED IN OUR PITTSBURGH LOCATION.
    • $12/HR

    LEARN MORE!

    For more information on Patron Technology’s solutions visit our website at https://patrontechnology.com

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