Do you want to make an Impact in your community in a diverse and inclusive company, working in a dynamic and growing industry, while supporting your personal and professional journey in your career?
Join the Paul Davis Team!
Mitigation Supervisor
The Mitigation Supervisor works within our Emergency Services (Mitigation) Department, primarily responsible to ensure growth and development of the mitigation business, department, and staff. Coaching, teamwork, leadership and long-term business outlook are all elements of the role.
$50,000 - $60,000 per year + commissions!
Medical, Dental, Vision & 401(k) benefits
Paid Holiday, Vacation & Sick Days
Company Cell Phone
Maternity, Paternity & Adoption Leave
Vehicle or Vehicle Allowance per company discretion
Advancement Opportunities
Essential Duties/Responsibilities
Management and delegation of Mitigation Department staff
Train and coach Mitigation Department staff and (Technicians and Coordinators)
This role participates in an on-call rotation with all other office team members
Conduct quarterly performance reviews with staff
Participate in the hiring process
Approve hourly employees timecards on a weekly basis in Tsheets
Conduct monthly staff meetings
Responsible for Resource Management of the following:
Movement, care, and inventory of equipment in the warehouse and on jobsites
Tracking of assets (equipment)
Dispatching of Technicians
On Call Schedule
Vehicle Maintenance
Staffing needs
Complete scoping and data collection for Mitigation losses
Utilize MICA reporting and all other program software to improve our results.
Review estimates written by estimators
Communicate and negotiate with insurance carriers
Auditing of customer service complaints
Manage and exceed expectations for job profit
Ensure production meets the set Gross Profit goals
Monitor and address safety issues and practice safety practices including proper PPE
Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics
Marketing and sales of your company’s services to current and potential client base, insurance carriers, and industry professionals
Drive Emergency Services Sales Division
Attend industry related trainings
All other duties as assigned
Competency – Knowledge, Skills and Abilities:
Knowledge of Microsoft Office applications (Outlook, Word, Excel)
Extensive knowledge of estimation software
Extensive Knowledge of emergency services within the restoration industry
Customer Service Skills
Communication skills
Administration skills
Coaching and leadership skills
Effective meeting skills
Strategic Planning skills
Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, PDConnect, Contractor Connection, ADP,SharePoint, and One Drive
Ability to create documents and invoices
Ability to create estimates in our estimation software
Ability to answer and communicate with customers over the phone and face to face
Ability to work office equipment (fax, scanner, printer, phone system, computers)
Ability to work independently
Ability to coordinate multiple jobs within the same time frame
Ability to oversee a staff of up to twenty employees
Ability to pass and maintain a Valid Driver’s license and MVR check
Ability to pass and maintain a Criminal Background Check and mandated PA State Background Checks
Stress Management and Composure
Maintain a level of confidentiality
Required Education and Experience
High School Diploma or GED required
Two plus years’ experience in a Management or Leadership role within the Restoration Industry
Working knowledge of MICA, RMS and Water Mitigation tools
Experience with writing Emergency Services (Mitigation) estimates
Preferred Education and Experience
IICRC certifications
Physical Requirement
Must be able to stay in a stationary position up to 50% of the time
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
The person in this position needs to frequently move about client’s properties to complete estimates and oversee completion of jobs
Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
Must be able to observe and perceive information on a computer and documents
Must be able to communicate and converse with customers and staff over the phone and face to face
Occasionally will lift up to 50lbs
Ability to safely operate a company vehicle
Work Environment
The employee will be working indoors and outdoors. The employee will be exposed to air conditioning and heat. The employees will be exposed to normal noises throughout the office. The employee will be exposed to extreme heat and cold weather due to outdoor temperatures. The employee may be required to use a respirator for safety.
Travel
This position will require up to 90% local travel to jobs sites (as needed).
Reasonable Accommodation for Disability
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process. The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer.
Disclaimer:
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.