Contents Supervisor/Manager
Paul Davis Restoration of Allen, TX
Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 350 franchises and Company Owned Operations across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration, Inc. is owned by First Service Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com]
The Contents Supervisor/Manager will be working within our Emergency Services (Mitigation) Department within the Contents Division. The Contents Manager’s primary responsibility will be to design and implement strategic improvements for the Contents Division. The Content Manager is responsible for developing and communicating all aspects of contents work flow and processing.
Essential Duties/Responsibilities
Assist Contents Department and Warehouse Associates with warehouse organization
Responsible for equipment tracking, maintenance and upkeep
Responsible for daily equipment and supply inventory sheet for each contents team
Completion of supply order for contents division
Train and coach contents field staff
Submit your weekly time sheets and coded job hours to Contents Manager
Approve Contents Field Staff hourly time cards on a weekly basis
Assist the Project Coordinator with daily schedule, dispatch and supervision of contents and laundry assigned jobs
Complete initial inspections for new losses within the content’s division
Complete estimates within our main estimating software for contents and laundry jobs
Supervise, lead and coach contents division field staff and sub-contractors
Work safely in residential and commercial properties that have been damaged by fire, water, storm, and/or mold
Complete cleaning processes for both contents and structural damage assigned jobs
Reporting of inventory in our main operating system, RMS
Completion and filing of documentation on contents and laundry jobs
Communicate job progress and completion with Managers, Team Leaders, customers, and insurance adjustors/carriers
Act as the main point of contact for the homeowners throughout assigned jobs
Maintain and create good relationship with insurance carriers and vendors
Complete work for catastrophic events
Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics
Attend industry related trainings
Competency – Knowledge, Skills and Abilities:
Knowledge of Microsoft Office applications (Outlook, Word, Excel)
Knowledge of estimation software
Knowledge of processing contents within the restoration industry
Customer Service Skills
Communication skills
Administration skills
Coaching and leadership skills
Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, PDConnect, Contractor Connection, ADP,SharePoint, and One Drive
Ability to create estimates in our estimation software
Ability to answer and communicate with customers over the phone and face to face
Ability to work office equipment (fax, scanner, printer, phone system, computers)
Ability to work independently and lead a team
Ability to work within hazardous environments safely
Ability to coordinate multiple jobs within the same time frame
Ability to oversee a staff on assigned jobs
Ability to pass and maintain a Valid Driver’s license and MVR check
Ability to pass and maintain a Criminal Background Check and mandated PA State Background Checks
Maintain a level of confidentiality
Ability to follow and represent Paul Davis culture through our company Vision, Mission, Values, and 10 Serving Basics
Required Education and Experience
High School Diploma or GED required
Two plus years’ experience as a Field Staff member within the Contents Division within the restoration industry
Experience with content processing procedures
Preferred Education and Experience
Associate Degree or bachelor’s Degree
IICRC certifications
1 year experience in a Supervisory/Leadership role
Physical Requirement
Must be able to stay in a stationary position up to 25% of the time
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
The person in this position needs to frequently move about client’s properties to complete estimates and oversee completion of jobs
Occasionally operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
Constantly moves about job sites
Constantly positions self to move about job sites; stairs, walkways, roofs, crawl spaces
Occasionally ascends and descends a ladder to complete jobs
Must be able to observe and perceive information on a computer and documents
Must be able to communicate and converse with customers and staff over the phone and face to face
Occasionally will lift up to 50lbs
Ability to safely operate a company vehicle
Work Environment
The employee will be working indoors and outdoors. The employee will be exposed to air conditioning and heat. The employees will be exposed to normal noises throughout the office. The employee will be exposed to extreme heat and cold weather due to outdoor temperatures. The employee may be required to use a respirator for safety.
Salary: Negotiable and Dependent Upon Experience
Paul Davis Restoration of Allen, Plano and McKinney, TX
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results