Position Summary Paul Davis Restoration, Inc. is a North American organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 320 offices across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration is owned by FirstService Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com]. The Commercial Loss Coordinator position is responsible for new loss coordination, data management, administration of account systems/processes, and maintenance of internal performance standards.

Essential Duties/Responsibilities

First recorded customer experience

Loss coordination

Loss data management

Partner administration and operational compliance

Team administrative tasks

Job progress management

All other duties as assigned

Competency – Knowledge, Skills and Abilities

Sales experience with demonstrated negotiation and marketing skills

General knowledge of the insurance industry/claims

Obtains necessary industry trade certifications

High level of initiative, dependability, and self-motivation

Effectively able to communicate both verbally and in writing

Ability to analyze, diffuse and solve problem situations

Knowledge of cost analysis techniques

Ability to make decisions on own and evaluate judgments

Possess a valid driver’s license

Ability to demonstrate initiative, accountability, and leadership

Ability to organize and schedule assignments to meet known priorities and critical work deadlines

Strategic and analytical thinking

Demonstrated attention to detail and communication skills

Ability to influence without authority

Demonstrated ability to work successfully in an environment characterized by multiple projects

in various stages, changing priorities, constant interruption, and emergency demands.

Capacity to render judgments with integrity under conditions of ethical uncertainty.

Commitment to customer’s sense of urgency

Demonstrated ability to communicate effectively verbally and in writing

Disciplined approach to planning and self-management

Attention to detail

Self-driven

Ability to follow our Paul Davis Values, Vision, Mission, and 10 Serving Basics

Required Education and Experience

College Diploma or Bachelor’s Degree (or equivalent experience)

Restoration and or insurance or commercial/ facility sales experience a plus

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Must be able to stay in a stationary position up to 100% of the time

The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

Constantly operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.

Must be able to observe and perceive information on a computer and documents

Must be able to communicate and converse with customers over the phone

Occasionally will lift up to 20lbs

Ability to safely operate a company vehicle

Work Environment

The employee will be working in a corporate office environment. Most work will be conduct over email, video conferencing, and telephone. The successful person must be productive with minimal supervision.

Travel

This position may require up to 10% travel for vendor sites, business visits as well as for team meetings and trainings.

Reasonable Accommodation For Disability

Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer.

Disclaimer

Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

I can perform the essential duties and responsibilities of the job description.

This is a remote position.