Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 370 franchises across North America. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration, Inc. is owned by First Service Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com ]
This position is instrumental to the success of our franchises and, in turn, the success of our corporation. The Operations Manager is responsible for the growth, quality, and profitability of their franchises through strategic planning, business consulting, coaching, and dissemination of best practices.
KEY RESPONSIBILITIES
Primary point of contact between franchisee and franchisor
Perform operational business assessment and sales audits
Assist (when needed) with field training for re-sales or new sales
Facilitate training sessions at Paul Davis National Training Center
Provide field training for Re-sales and New franchises
Determine operational effectiveness and compliance during site visits
Provide operational and sales support to Franchisees
Act as coach, business advisor and consultant assisting franchisees with their needs
Assistance in the implementation, and operation of national insurance company programs
Position requires travel
WORK EXPERIENCE, EDUCATION & SKILLS
Must be skilled in leadership, problem solving, coaching, and conflict resolution
Must be conceptual, analytical, organized, and detail oriented
Must have a well-developed understanding of marketing and sales process
Must have a professional presentation as well as excellent writing and verbal communication skills
Must be optimistic, enthusiastic, persuasive, and service oriented
Must be organized and self-sufficient
Must be highly proficient with technology
Industry or claims handling experience a plus
Certified in IICRC Fire & Water Mitigation, ASD Procedures, and Mold Remediation preferred.
Undergraduate degree, graduate work or degree preferred
This is a remote position.