Serve as a member of the Quality Assurance team of in-house desk reviewers, completing estimate and documentation reviews on contents, fire, and reconstruction assignments. Accurate and timely reviews will be completed on behalf of franchisees, with goals centered around both metrics. Technical knowledge of software, combined with expertise in water mitigation, mold remediation, lead and asbestos abatement, content cleaning, content packing, structure cleaning, and reconstruction will be used to achieve highly accurate estimates for the network. Contents, fire, and reconstruction estimates will be the focus, with a shift to other estimates required if demand peaks during a Catastrophe Event.
Works within Xactimate, Symbility, and other estimating platforms to complete timely reviews of estimates for accuracy in accordance with estimating guidelines, industry standards, and best practices
Provides support for technical inquiries from the network
Assists with ongoing training of the network and other team members in the department with processes related to estimating
Communicates effectively with franchisees and insurance carrier partners
Occasional travel may be required
Complete additional projects as assigned
WORK EXPERIENCE, EDUCATION & SKILLS
Knowledge of common estimating principles for the insurance industry
Ability to review and write estimates for mitigation, reconstruction, contents, structure, etc.
Ability to successfully complete WTR, ASD, Mold, and other required certifications
Ability to use Microsoft Office, Xactware Products, Symbility, and other estimating platforms
Ability to effectively communicate through both email and the telephone
Ability to manage priorities efficiently
Problem Solving and Conflict Resolution
Preferred - Bachelor’s Degree or 5 years work experience in claims or related field