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Quality Assurance Specialist

Paul Davis Restoration, Inc.

Quality Assurance Specialist

Jacksonville, FL
Full Time
  • Responsibilities


    Serve as a member of the Quality Assurance team of in-house desk reviewers, completing estimate and documentation reviews on contents, fire, and reconstruction assignments. Accurate and timely reviews will be completed on behalf of franchisees, with goals centered around both metrics. Technical knowledge of software, combined with expertise in water mitigation, mold remediation, lead and asbestos abatement, content cleaning, content packing, structure cleaning, and reconstruction will be used to achieve highly accurate estimates for the network. Contents, fire, and reconstruction estimates will be the focus, with a shift to other estimates required if demand peaks during a Catastrophe Event.


    Works within Xactimate, Symbility, and other estimating platforms to complete timely reviews of estimates for accuracy in accordance with estimating guidelines, industry standards, and best practices

    Provides support for technical inquiries from the network

    Assists with ongoing training of the network and other team members in the department with processes related to estimating

    Communicates effectively with franchisees and insurance carrier partners

    Occasional travel may be required

    Complete additional projects as assigned


    Knowledge of common estimating principles for the insurance industry

    Ability to review and write estimates for mitigation, reconstruction, contents, structure, etc.

    Ability to successfully complete WTR, ASD, Mold, and other required certifications

    Ability to use Microsoft Office, Xactware Products, Symbility, and other estimating platforms

    Ability to effectively communicate through both email and the telephone

    Ability to manage priorities efficiently

    Problem Solving and Conflict Resolution

    Preferred - Bachelor’s Degree or 5 years work experience in claims or related field