Company Background
Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 350 franchises across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration, Inc. is owned by First Service Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com]. In our business, training of local marketing professionals is critical to the continued success of the Network.
Position Summary
This eLearning Specialist will be responsible for assisting our franchisees with eLearning and instructor led training through our eLearning systems. This position will be responsible for maintaining the Learning Management System. The ideal candidate will be a motivated, self-starter with a strong desire to create exceptional learning experiences to address learning needs. This position will be located in Jacksonville, FL with the ability to be a hybrid work environment.
Essential Duties/Responsibilities
Maintain the Learning Management System software, Docebo
Complete layout, formatting, and configuration of our LMS software with the direction of the Director of eLearning
Create credentials for new users in our LMS
Terminate and reset password credentials for users in our LMS
Provide technical support via email and phone to franchisees and internal employees regarding the LMS software
Complete administrative tasks for the Director or eLearning and training team members
Complete documents and prep work for training team members in preparation for Instructor Led Training classes
All other duties as assigned
Competency – Knowledge, Skills and Abilities:
Knowledge of Microsoft Office applications (Outlook, Word, Excel, PowerPoint, One Drive, Share Point)
Knowledge of E-learning Authoring tools such as Articulate, Storyline
Ability to assist team members with Microsoft Office questions and issues
Strong desire to be a part of a collaborative, team-centered environment
Knowledge of LMS software
Excellent Communication skills (via phone and in person)
Administration skills
Technology skills
Priority Management skills
Problem Solving skills
Ability to learn, operate, format, layout, and configure our main LMS software
Ability to create documents and reports
Ability to communicate with PDRI, Independent franchises and PDO offices via phone and email to provide learning related information and resolve technical issues with the LMS and registration system
Ability to work office equipment (fax, scanner, printer, phone system, computers)
Ability to work independently
Ability to pass and maintain a satisfactory background check
Ability to follow and represent our company’s Vision, Mission Values, and 10 Serving Basics
Required Education and Experience
High School Diploma or GED
2 years’ experience in systems administration (LMS systems)
Preferred Education and Experience
Experience working and configuring Docebo Learning Management Systems
Experience and/or knowledge of Articulate Storyline, HTML 5, csv files
Experience working in WordPress
Travel
This position may require up to 10% travel. This position may require travel to franchise locations, trainings, and team meetings.
Work Environment
The employee will be working indoors. The employee will be exposed to air conditioning and heat. The employees will be exposed to normal noises throughout the office.
Reasonable Accommodation for Disability
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.
The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job, and does not cause an undue hardship for the employer.
Disclaimer
Paul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
I can perform the essential duties and responsibilities of the job description.