Emergency Recovery Coordinator Marketing
Position: Emergency Recovery Coordinator
Reports To: General Manager or Owner
What does an ERC with Paul Davis do?
Generate revenue opportunities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events
Serve your community when disaster strikes
Build relationships with public emergency response agencies and private entities
Create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer
Participate in disaster response related community awareness events and programs
Proactively searches for, acts upon potential opportunities
ERC’s work with First Responders, and Community Leaders after traumatic events such as a fire or flood to help our customers receive the highest quality care as they transition from chaos to calm. As an ERC, you need to think quickly but in a controlled manner to ensure the property owner that you can take care of their property. ERC’s are dynamic speakers and comfortable when interacting in both one-on-one and group settings.
Why Join the Team?
We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision-making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis on living our Vision, Mission and Values to be more than just a service provider – our Emergency Recovery Coordinators are on the front lines of restoring their communities by directly consulting with property owners impacted by fire, water damage, or other large-scale emergency events. You will have autonomy after training to control your schedule and continually seek learning opportunities that will improve your skillset.
Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.
Vision: To provide extraordinary care while serving people in their time of need
Mission: To provide opportunities for great people to deliver Best in Class results
Why the Team Needs You? Serving others in their time of need is not easy. We will need you to build foundational relationships based on trust, actively listen, and sign mitigation work to stabilize and secure the structure and prevent further damage to the property. The ERC will develop a positive and trusting relationship with the property owner.
Team Compensation and Benefits:
One on One mentorship
Three months of structured training to learn the Paul Davis Way
Access to Paul Davis University and regular training opportunities
Cell phone and computer provided by the company
Company vehicle
PTO and sick days with a flexible schedule
Base + commission. Our current ERCs yearly pay range from $50,000 to $100,000+ depending on their production. No limit to earning potential.
Team Qualifications (Requirements):
Ability to clearly deliver truth and give certainty when property owners need it most
Proficient with a variety of current technology
Career emphasis on learning and continuing education
Sound planning and organizational skills
Excellent communication and presentation skills
Valid Driver’s license and satisfactory driving record required Bilingual (Spanish) preferred but not required
Relevant experience
Role on the Team (Job Functions):
Monitors, interprets, and responds to lead sources
Establish and maintain positive relationships in the local community
Build relationships with local emergency management entities and potential referral sources
Provide education to local referral sources on products or services
Achieve and remain current in required certifications
On-call 24/7 as needed
Skills Desired of Team Member:
Self-motivated to get results
Loves working people in their time of need
Is organized, but flexible. Must be able to prioritize and manage time
Excellent communication skills
Thrives under high-stress situations
Enjoys working hard in a fast-paced, dynamic environment
Servants heart to take care of others
Are you Paul Davis?
Before You Can Take the Field:
Working Conditions and Physical Requirements: The physical environment requires the employee to work in all types of both indoor and outdoor conditions. Frequently required to use personal protective equipment, having the ability to stand or walk, occasionally bending, squatting, climbing stairs, and lifting up to 50 pounds.
We support and hire Veterans and we are an Equal Opportunity Employer!