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Emergency Response Coordinator

Paul Davis Restoration & Remodeling of Lexington Inc

Emergency Response Coordinator

Nicholasville, KY
Full Time
Paid
  • Responsibilities

    Company Background

    Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 350 franchises and Company Owned Operations across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration, Inc. is owned by First Service Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com]

    Position Summary

    The Emergency Response Coordinator’s primary responsibility is to consult with property owners impacted by fire, water damage or other large-scale emergency events. This role will work closely with Emergency Response Agencies to enable effective implementation of property recovery initiatives. This role must have a desire to help others above all.

    Essential Duties/Responsibilities

    Responsible for responding to emergency property situations and all generated leads

    Responsible for educating the consumer on products or services

    Sell company services and products

    Monitors and interprets lead sources (emergency notification systems)

    Provide emergency recovery kits and services to impacted property owners

    Establish and maintain working relationships with local emergency response agencies and local community

    Establish and maintain working relationships with the customers/homeowners

    Volunteer time and participate in community events

    Build and maintain a database of customer information to include date of call, time of call, contact information, agency name and agency contact information

    Track and complete a weekly log of job activity

    Track all sales data in our main operating systems, RMS and PD Connect

    Generate a weekly lead count, job count

    Maintain company’s CRM

    Work with PDRI and PDO Corporate staff on business development initiatives

    Conduct market research and assist with lead generation

    Assist business development team members and marketing team members with business development events and reports

    Participate in staff meetings (Zoom and in person)

    Attend company trainings and conferences

    Live our company’s Values, Vision, Mission and 10 Serving Basics

    Competency – Knowledge, Skills and Abilities:

    Knowledge of restoration industry

    Knowledge of Microsoft Office applications (Outlook, Word, Excel)

    Knowledge of CRM systems

    Customer Service Skills

    Excellent Communication skills via email, phone, and face to face

    Administration skills

    Selling Skills and ability to close a sale

    Interpersonal Skills

    Ability to operate under extremely stressful conditions

    Ability to be compassionate and empathetic towards customer base

    Ability to communication our services thoroughly

    Ability to be assertive

    Ability to learn and operate our primary operating systems: RMS, PDConnect, SharePoint, and One Drive

    Ability to create documents and reports

    Ability to answer and communicate with customers over the phone, email, or face to face

    Ability to work office equipment (fax, scanner, printer, phone system, computers)

    Ability to work independently

    Ability to operate a company vehicle safely

    Maintain a level of confidentiality

    Required Education and Experience

    High School Diploma or GED required

    Four plus years’ experience in the following areas (any combination): Restoration, Military, Fire Services, EMS, Police, Medical Responder, Dispatching of Emergency Responders, Construction, Insurance

    Two plus years’ experience in an outside sales role or customer service role

    Preferred Education and Experience

    Associate Degree or bachelor’s Degree in Business or related field

    Field Experience in Restoration Field