Are you a great communicator with excellent attention to detail? Would you enjoy working in a fast-paced team environment where our number one goal is exceptional customer experience? If so, Paul Davis Restoration & Remodeling is looking for a proactive, self-sufficient, and outgoing customer service representative to join our growing team of top-class experts in disaster restoration.

Your responsibilities will include managing new lead intake after hours, answering customer inquiries and directing customers to the right team member while giving answers to general questions, as well as other office responsibilities. In addition, you will be responsible for dispatching and coordinating emergency services, when needed.

The right candidate will be able to take control of our lead intake and front office operations after hours while contributing to improving our processes and procedures.

This is a full-time remote position ( Mon - Fri 5:00 PM - 2:00 AM EST). You need to be able to drive to the office for meetings, if and when necessary.

Requirements:

Minimum of two years of administrative experience

Have excellent communication skills

Detail-oriented and organized

Have an unwavering dedication to customer service

Construction and/or disaster restoration experience is a plus

Previous customer service/phone/office training is desirable

Knowledge of Microsoft Office and Google Suite applications

Benefits:

Health, dental and vision insurance

Company provided devices and IT training

Paid training

Paid holidays/vacation/sick

Career Development Program

Retirement Plan - we invest whether you do or not!

Paid maternity and paternity leave

Great team!

We are one of the Best Places to Work in Virginia 2017 and 2018! Looking forward to reviewing your application!