Accounts Receivable Clerk
Position Summary
Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 350 franchises and Company Owned Operations across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration, Inc. is owned by First Service Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com]
The Accounts Receivable role will be responsible for effective management and problem resolution of the outstanding accounts receivable by ensuring timely receipt of payments from customers. This role will be reaching out to customers, vendors, and insurance companies to collect payment for overdue bills and payments. This role acts as a liaison between customers and vendors and our company’s Finance Department.
Essential Duties/Responsibilities
Complete collection calls to clients, vendors, and insurance carriers
Support the Finance department with administrative assignments
Record all collections calls in our main operating system, RMS
Make notes in our main operating system regarding payments in our main operating system, RMS
Contact Insurance Adjustors to see the status of payment release
Complete accounting reports in reference to collections
Receive and take inquiries calls dealing with collections
Assist and work with multiple PDO locations for accounts receivable matters
Liaison with Office Administrators, Management Team, Estimators, and Project Managers
Complete and provide status reports about collections to Management
Monitor and respond to email inquiries daily
Competency – Knowledge, Skills and Abilities:
Knowledge of Microsoft Office applications (Outlook, Word, Excel)
Knowledge of Quickbooks
Customer Service Skills
Communication skills
Typing skills
Administration skills
Ability to learn and operate our primary operating systems: RMS, SharePoint, and One Drive
Ability to create documents
Ability to answer and communicate with customers over the phone
Ability to work office equipment (fax, scanner, printer, phone system, computers)
Ability to work independently
Ability to learn Quickbooks and Sage (accounting software)
Stress Management and Composure
Maintain a level of confidentiality
Required Education and Experience
High School Diploma or GED required
Two plus years’ experience in an Administrative position
Two plus years’ experience in Accounts Receivables or Collections