BASIC FUNCTIONS: Supervision of all Mitigation Technicians to ensure timely response, completion and customer satisfaction; liaison to GM/CEO and Marketing Department

RESPONSIBILITIES/TASKS:

Professionally represent the Paul Davis principles of honesty and integrity.

Auditing of cost estimates, response times, job completion to determine any additional instruction, training needed of Senior Mitigation Technicians and other Mitigation Technicians

Auditing of technician certification to ensure compliance with Franchise Agreement and Program work.

Auditing of job work completed, certificates of completion, and chemical/product and equipment use to determine any leakage and proper use of equipment to improve profitability; reporting to GM/CEO/Owner

Schedule and hold meetings with Senior Mitigation Technicians; Trains and supervises Senior Mitigation Technicians on better business practices, identifying business opportunities, and strategy.

Maintains relationship with adjusters and communicates with updates as needed.

Monitor and address any safety issues and safety practices including the proper use of PPE when required

• Continuous analysis to ensure compliance with all Paul Davis processes, policies, better business practices, and in accordance with the laws and regulations in the jurisdictions in which Paul Davis Emergency Services operates.

• Auditing of any customer service complaints; counseling of Senior Mitigation Managers; direct contact with customers as needed; communication in courteous, professional, and informative manner.

Participate in the collection process.

IICRC CERTIFICATIONS REQUIRED:

Currently hold or previously held the following certifications for a period of a minimum of 5 years:

Water Restoration Technician

ASD

• Applied Microbial Remediation

Fire & Smoke Technician

TRAINING AND EXPERIENCE:

Management training or Management of Employees

Associate’s degree or other equivalent professional experience

Minimum of five (5) years experience in WRT, ASD.

LICENSES AND CERTIFICATES:

Valid Driver’s License. Must be maintained for the duration of the assignment. Copy of driving history issued by the Department of Motor Vehicles at time of application.