POSITION DESCRIPTION

| Company: | Paul Davis Restoration of Northern Virginia | Job Title: | Director of Operations | Reports to (Title): | CEO | Manager (with direct reports)? | X | Yes | | No | Exemption Status: | Exempt | Shift/Hours: | Full-time | Salary Range: | $95-120k w/ bonus eligibility

Position Summary

Paul Davis Restoration of Northern Virginia (PDR Nova) is part of a national franchise organization that provides services to clean up and repair damage to residential, commercial and institutional properties due to water, fire, mold, storm or other disasters. Paul Davis was founded in 1966 and is a rapidly growing network consisting of 300+ franchises, all independently owned and operated.

Our heritage is one of innovation, can do attitude and excellent customer service. The Paul Davis franchise network focuses on delivering services in communities, towns and cities across the US, having created a synergy of expertise, excellence and experience that is second to none. Our passion for quality drives everything we do.

[More information about Paul Davis can be found at www.northern-virginina.pauldavis.com]

Core Objectives

1.PDR Nova is passionately focused on serving our community in its time of need and becoming an indispensable partner to our clients.

2. We are great operators. Our teams are performance-based and operate as one company, with one standard.

3.One Company, One Standard ensures that every PDR Nova department performs consistently to our key operational and financial benchmarks leveraging the power of our human and financial resources.

4. PDR Nova is guided by clear goals, simple workflow, consistent execution, and a culture of inclusion and meaning.

The PDR Nova operation is governed by the following rules:

This is a 24/7 Operation. Everyone is on call.

Mitigation claims are acknowledged and responded to within hours.

Every reconstruction assignment must begin within 10 days of approval.

Essential Duties/Responsibilities

Recruit and coach team members, promote teambuilding and engagement in the office

Schedule and conduct department and company meetings to include Traction L10 and weekly GS&R’s with direct reports

Coordinate and discuss financial/operational matters on a regular basis with finance personnel and department leads

Develop and maintain a business plan to achieve profitability goals

Responsible for expense budget maintenance

Review and discuss sales performance with operations manager/department managers and marketing lead

Review job reports, WIP, and customer relations with department managers for backlog/contracts signed but jobs not started/flow of WIP/quality control/customer complaints.

Attend company marketing and business development events

Participate and lead in the recruitment, hiring, and onboarding process of A players

Responsible for coaching and developing A players with leadership development skills and position development skills

Implement, follow, and communicate company policies and procedures

Responsible for maintaining participation on insurance carrier programs

Responsible for resolving escalated customer service matters

Professionally represent the Paul Davis Restoration principles of honesty and integrity

Represent the company’s Vision, Mission, Values and 10 Serving Basics

Competency – Knowledge, Skills and Abilities:

Demonstrated knowledge of Microsoft Office applications (Outlook, Word, Excel)

Demonstrated knowledge of our main operating systems; NextGear Dash and Xactimate

Demonstrated knowledge of the insurance restoration industry

Demonstrated ability to read and write mitigation and reconstruction estimates

Demonstrated knowledge of Project Management, business development and Customer Service Skills

Demonstrated knowledge of solid verbal and written communication skills, Coaching skills, Problem Solving skills, Situational Leadership skills

Ability to read, interpret, and manage financial statements

Ability to manage, lead, and coach a staff within an operation

Ability to work in a team environment and develop staff

Ability to maintain composure under stress and duress

Must be able to maintain a level of confidentiality

Preferred Education and Experience

Background and comfort with Traction EOS management tools

Bachelor’s Degree in Construction Management, Construction Engineering, or related field

Ten plus years’ experience in restoration or construction field

Five plus years’ experience in a Management role

Five plus years’ experience in a Project Management and/or Estimator role

Experience with reading and interpreting financial statements

Sales experience

Leadership Development Trainings

IICRC certifications

Travel

This position will require up to 25% local travel to jobs sites, trainings, and company events (as needed).

Disclaimer

Paul Davis Restoration is an equal opportunity and affirmative action employer. Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.