Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 350 franchises and Company Owned Operations across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration, Inc. is owned by First Service Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com ]

The Project Coordinator will be working within our Emergency Services(Mitigation) Department and/or our Reconstruction Department. The Project Coordinator will work as a Liaison for the client to identify project requirements and specifications. The Project Coordinator will administer and organize mitigation and reconstruction jobs.

Essential Duties/Responsibilities

 Answer incoming calls on office and mobile lines

 Complete intake for new losses for mitigation and reconstruction departments

 Complete job notes in operating systems

 Complete compliance tasks in main operating systems

 Create new loss (jobs and projects) files

 Create and send invoices for jobs/projects

 Maintenance and filing of job files and project documentation

 Make collections calls for the Accounts Receivable department

 Run reports in main operating system, RMS

 Confirm that the current jobs are on schedule

 Coordinate job/project schedules, resources, equipment, and Field Staff

 Liaison with clients to identify and define jobs

 Ensure the client’s needs are met from start to completion of job

 Assist Project Managers, Estimators, and Department Managers with job updates and job

information

Competency – Knowledge, Skills and Abilities:

 Knowledge of Microsoft Office applications (Outlook, Word, Excel)

 Customer Service Skills

 Communication skills

 Typing skills

 Administration skills

 Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets,

PDConnect, Contractor Connection, ADP, Quickbooks, SharePoint, and One Drive

 Ability to create documents and invoices

 Ability to answer and communicate with customers over the phone

 Ability to work office equipment (fax, scanner, printer, phone system, computers)

 Ability to work independently

 Ability to coordinate multiple jobs within the same time frame

 Stress Management and Composure

 Maintain a level of confidentiality

Required Education and Experience

 High School Diploma or GED required

 Customer Service experience

 Three plus years’ experience in an Administrative position

Preferred Education and Experience

 Associate Degree

 One or more years’ experience within the restoration industry or related industry

Physical Requirement

 Must be able to stay in a stationary position up to 100% of the time

 The person in this position needs to occasionally move about inside the office to access

file cabinets, office machinery, etc.

 Constantly operates a computer and other office productivity machinery, such as a

calculator, fax machine, copy machine, and computer printer.

 Must be able to observe and perceive information on a computer and documents

 Must be able to communicate and converse with customers over the phone

 Occasionally will lift up to 10lbs

 Ability to safely operate a company vehicle