Contents Lead Technician

Paul Davis Restoration of Suburban

Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 350 franchises and Company Owned Operations across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration, Inc. is owned by First Service Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PaulDavis.com]

Essential Duties/Responsibilities

Reports to Contents Supervisor

Supervises all contents technicians, related temporary labor and any content related subcontractors

Complete responsibility for serving as the working on-site job supervisor

Professionally represent the PDR principles of honesty and integrity

Conduct all communication with the homeowner while at job site

Take job site pictures prior to starting pack-out

Inventory input. This person will also be labeling the boxes, they need to have a good understanding of how the items being packed into any particular box are going to be cleaned so the box can be labeled accordingly for routing

Coordinate and direct assigned techs

Ability to make decisions about salvageability/cleanability of items in question

Complete homeowner paperwork or daily job documentation as necessary

Proficient utilization of applicable cleaning equipment

Clean and process affected contents

Repackage cleaned contents

Show up clean, work clean, clean up after yourself and leave your work area cleaner than when you arrive

Restock supplies

Proactive communication with homeowners, technicians, estimator, management and other PDR team members

Jobsite security and safety

On call responsibilities as determined by management

Catastrophe coverage as determined by management

Competency – Knowledge, Skills and Abilities:

Knowledge of Microsoft Office applications (Outlook, Word, Excel)

Knowledge of our main operating systems; RMS and Xactimate

Customer Service Skills

Communication skills

Typing skills

Administration skills

Ability to learn and operate our primary operating systems

Ability to answer and communicate with customers over the phone and face to face

Ability to work office equipment (fax, scanner, printer, phone system, computers)

Ability to work independently

Ability to work in a team environment and develop staff

Comfortable operating large vehicles (DOT is a plus!) CDL not required

Stress Management and Composure

Maintain a level of confidentiality

Required Experience

Back ground with moving companies or storage facilities

Managing people

Customer service

Experience with water damage, mold, fire, smoke and restoration work is a plus!

Pay: $16-$20 per hour depending on experience

Please send resume for interview consideration.