JOB DESCRIPTION ● Respond to all new mitigation losses - water, mold, fire, contents, cleaning, and trauma jobs ● Perform initial call to new customers to gather appropriate information ● Conduct initial inspections for all jobs you are assigned to and produce the appropriate scope of work ● Scoping for all water, mold, fire, contents, cleaning, and when needed, trauma jobs ● Perform Matterport documentation and upload to the cloud ● Use platforms depending on assignment such as MICA, Contents Track, KnowHow, etc… ● Obtain signatures on all necessary documentation (work auths, lead booklets, contents disposal, hold harmless forms, etc…) ● Determine the need for additional labor, subcontractor use, and/or contents packout on the job ● Coordinate subcontractors and/or vendors on site with specifics of structural demolition, electrical work, plumbing work, hazardous testing work, asbestos/lead abatement, dumpsters, pods, temporary services such as toilets, wash stations, and electric as well as specialty services such as art conservation ● Coordinate technicians to respond to all losses to secure the property and begin mitigation tasks ● Ensure mitigation work is being done to our Paul Davis standard and communication with the customer is had on a regular basis. This includes frequent site visits and communication with the technicians onsite ● Review and confirm all MICA reports are up to date and data is filled in accurately and completely ● Be the primary contact for all customers to reach out to with any questions, concerns, for scheduling, or any other pertinent information regarding the job ● Responsible for final collections of any balance due for work completed ● Utilize RMS project management software to maintain records for the job, keep time frames up to date, manage job statuses, enter in all job notes, upload photos, signed documents, and ensure program compliance ● Play an active role in training all technicians in the standard and quality of work we expect while including the proper use of your IICRC certifications/knowledge and the training systems PDR has in place. ● Participate in ongoing on the job training and any formal training provided by the company ● Be readily available for emergency service work as part of the on-call rotation and in special cases when not on-call and/or when a large loss dictates an “all hands on deck” approach ● Participate in an on-call rotation for after hours phone calls, technician response, direction, and supervision ● Arrive promptly each morning on time and ready to get to work ● Participate in regular meetings with department Managers ● Hold morning meetings with technicians and other project managers to set the schedule for the day ● Attend company safety meetings along with trainings and toolbox talks

REQUIREMENTS ● Valid driver’s license ● High school diploma ● Clean driving record ● Must be able to pass a federal background check (no felonies or misdemeanors) ● Must be able to pass a random drug test ● 4+ years restoration experience in structural and contents water mitigation (preferred) ● 1 year project management experience (preferred) ● IICRC Certifications (required): WRT/ASD ● IICRC Certifications (preferred): AMRT, FSRT, OCT, TCST, CDS, CPT

SALARY RANGE $45k - $55k

BENEFITS ● Paid time off ● Paid holidays ● Medical, Dental, and Vision Insurance ● Short term disability ● 401k retirement plan ● Company vehicle to use during work ● Company phone ● Bonuses ● Opportunity for growth

Please apply if you think you have what it takes to serve others and deliver world-class service when others need it the most. We are looking forward to discussing this opportunity with you! We support and hire Veterans and we are an Equal Opportunity Employer!