Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 350 franchises and Company Owned Operations across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration, Inc. is owned by First Service Corporation, a global leader in the rapidly growing real estate services sector. [More information about Paul Davis can be found at www.PDR-PA.com]

We are currently seeking an Emergency Services Coordinator for our Mitigation department for our Lancaster location.

Emergency Services Coordinator Duties

New Assignments – Receive phone calls from all new property losses. Be the main point of contact for property owners throughout the process.

Enter New Losses – Primary responsibility of entering new emergency losses into internal restoration software. Acquire all pertinent information necessary for emergencies. Contact mitigation immediately to handle emergency losses. Enter policyholder information in system.

Create Emergency Loss Files

Input Emergency Estimates – Responsible for data entry of emergency estimates into Xactimate, entering pictures into Word, and completeness of mitigation paperwork.

Submit Estimates – Responsible for obtaining Mitigation Manager’s approval on all emergency estimates and faxing/mailing/uploading the estimate to the adjuster. Also responsible for coordinating sending the emergency estimate with the reconstruct, if required by the insurance company.

Adjuster Approval – Follow-up with the adjuster and receive approval for the emergency estimate.

Invoicing and Receiving Payments – the Mitigation Coordinator will invoice for all emergency estimates.

Assist the Mitigation Manager in dispatching of the Field Staff.

Qualifications

Excellent communication skills

Experience with customer service, primarily over the phone

Must be proficient in Microsoft Office

Experience working in Quickbooks

Must be able to multitask

Sound planning and organizational skills

Job Requirements

Must be able to work on call (rotation of nights and weekends)

Must be able to work independently

Must have a valid Driver's License

Must pass a Criminal Background Check

This is a full time Administrative position within our Lancaster office. Hours are 7:30AM-5:00PM, with an on call rotation.

Benefits, Paid Time Off, Holidays, and 401K available upon hire.

Please send resume for interview consideration.