Company Background

Paul Davis Restoration, Inc. is a national franchise organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 350 franchises and Company Owned Operations across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives. Paul Davis Restoration, Inc. is owned by First Service Corporation, a global leader in the rapidly growing real estate services sector. More information about Paul Davis can be found at www.PaulDavis.com

Job Summary

We are currently seeking an Emergency Response Coordinator for our West Chester office location. ERC’s generate revenue opportunities by directly consulting with property owners impacted by fire, water damage or other large-scale emergency events. ERC’s cooperate with public emergency response agencies and private entities to enable effective implementation of recovery initiatives. They create and retain customer loyalty and preference by establishing a positive and trusting relationship with the customer. The ERC participates in restoration related community awareness events and programs. The ERC is on call 24/7 and reports directly to the general manager and/or franchise owner.

Core Competencies

Emergency Recovery Coordinators must possess strong interpersonal skills. Be able to build a strong rapport with the customer. Be comfortable entering highly charged and stressful situations. Proven ability to close sales and provide quality customer service. The ERC’s represent the franchise and the Paul Davis brand and give it a face. ERC’s need to possess the ability to turn an emotionally distraught customer into a satisfied one and leave the customer with a positive lasting impression. The ERC’s primary responsibilities are to be professional, compassionate, courteous, positive and informative. Effective ERC’s must also possess knowledge of restoration products and services. They are dynamic speakers and comfortable when interacting in both one-on-one and group settings. Stress tolerance, the ability to work under pressure and a combination of leadership and sales skills are necessary for job effectiveness.

Duties

Responsible for educating the consumer on products or services and effectively articulate the use and need

Monitors, interprets and responds to lead sources

Responds to all generated leads and provides feedback to the GM and/or the franchise owner

Provide emergency recovery kits and services to the impacted property owner

Communicate services to effected property owner

Establish and maintain positive relationships in the local community

Volunteer non-operational time to related community events

Sell restoration industry products and services

Marketing

Achieve and remain current in required certifications

Support franchisee and franchisor organizational mission, vision and value statement.

Skills and Qualifications:

A high school diploma is required

Associates degree or equivalent certification in business administration or related field of study is preferred.

Computer proficiency with office productivity applications, such as Microsoft Word, Excel and PowerPoint, are required.

4 to 6 years’ experience in any of the following or combination thereof:

o Restoration ERC

o Military

o Fire service EMS

o Police

o Medical

o Dispatching

o Construction

o Insurance

o Restoration

o Sales and customer service

Benefits

Company offers Health benefits, 401K, Paid Time Off, and Paid Holidays.